Meagan Moran
Erie,CO
Summary
Adept at team management and guest service, I significantly enhanced dining experiences at HuHot Mongolian Grills LLC by training servers and resolving customer complaints, contributing to repeat business. Skilled in hardware troubleshooting and leveraging strong verbal communication, I excel in fast-paced environments, ensuring high-quality service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Supervisor in Training
HuHot Mongolian Grills LLC
11.2022 - 03.2024
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Evaluated employee performance regularly, identifying areas for growth and providing constructive feedback for improvement purposes.
Server
HuHot Mongolian Grills LLC
02.2022 - 03.2024
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Cultivated warm relationships with regular customers.
Server
Benihana
03.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - General Studies
Front Range Community College
Westminster, COAssociate of Science - Respiratory Therapy
Pima Medical Institute
Denver, COSkills
- Team Management
- Hardware troubleshooting
- System Upgrades
- Guest service
- Cleaning and sanitation
- Verbal and written communication
- Employee Coaching
- Team Leadership
- Professional and Courteous
Timeline
Supervisor in Training
HuHot Mongolian Grills LLC
11.2022 - 03.2024
Server
HuHot Mongolian Grills LLC
02.2022 - 03.2024
Server
Benihana
03.2019 - 11.2021
Associate of Science - General Studies
Front Range Community College
Associate of Science - Respiratory Therapy
Pima Medical Institute
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