Meagan Orendorff
Mooringsport,LA
Summary
Hardworking employee enthusiastic about learning Customer Advocacy field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Walmart Spark
10.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Food Delivery Driver
Doordash
02.2021 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
Delivery Driver- Pt
Uber
03.2019 - Current
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
Customer Service Mgr
Sportsmans Depot/northwood Bait And Tackle
09.2017 - 06.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Associate of Applied Science - Health Information Technology
Panola Community College
Carthage,tx07.2014
Skills
- DOT Compliance
- Quality Assurance
- Dispatch Communication
- Order Verification
- Commercial driving
- Product Promotion
- Mileage Tracking
- Equipment Operation
- Payment Collection
- GPS Navigation
- Cargo Handling
- Lifts up to 50 pounds
- Vehicle Maintenance
- Vehicle Cleaning and Maintenance
- Route Management
- Dependable and reliable
- Database Management
- Logistics knowledge
- Route Planning
- Time Management
- Client Relationship Management
- Shopping Orders
Timeline
Delivery Driver
Walmart Spark
10.2022 - Current
Food Delivery Driver
Doordash
02.2021 - Current
Delivery Driver- Pt
Uber
03.2019 - Current
Customer Service Mgr
Sportsmans Depot/northwood Bait And Tackle
09.2017 - 06.2021
Associate of Applied Science - Health Information Technology
Panola Community College