Meagan Quereau
Kyle,TX
Summary
Professional care worker with extensive experience in providing compassionate and personalized support to individuals. Recognized for collaborative approach and achieving positive outcomes in client care. Reliable team member known for adaptability and commitment to meeting changing needs, with skills in patient care and problem-solving.
Overview
5
5
years of professional experience
Work History
Direct Care Worker
Family Hospital Systems
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
Recovery Care Advocate
Infinite Recovery
02.2023 - 07.2023
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Prepared documents and reports for clinical reviews and discharge plans.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Kept current with literature and felid advancements to advocate to and for patients.
Assistant General Manager
Snap Kitchen
12.2022 - 01.2023
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Behavioral Health Technician
Infinite Recovery
09.2020 - 12.2021
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Education
Associate of Science - General Studies
Austin Community College
Austin, TX05-2027
High School Diploma -
Lafayette High School
Lafayette, LA05.2011
Skills
- Financial Statement Review
- Policy Development and Enforcement
- Team Leadership Expertise
- Program Optimization
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Training and Development Skills
- Reliability and punctuality
Timeline
Direct Care Worker
Family Hospital Systems
07.2023 - Current
Recovery Care Advocate
Infinite Recovery
02.2023 - 07.2023
Assistant General Manager
Snap Kitchen
12.2022 - 01.2023
Behavioral Health Technician
Infinite Recovery
09.2020 - 12.2021
Associate of Science - General Studies
Austin Community College
High School Diploma -
Lafayette High School
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