Natalie Frankhauser
Plains,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Manager Dealer Direct Operations
Salal Credit Union
Seattle, WA
08.2018 - Current
- Maintain vendor relationships with Home Improvement partners.
- Track and respond to member and vendor concerns
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Procured contracting arrangements with sub-contractors and service providers.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Consumer Loan Manager
Salal Credit Union
SEATTLE, WA
09.2015 - 08.2018
- Complied with established internal controls and policies.
- Worked one on one with attorneys to create compliant loan documents.
- Facilitate meetings to locate lending platform provider.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Recruited, interviewed, hired and trained 10 employees and implemented mentoring program to promote positive feedback and engagement.
- Supported Project Management with special projects and additional job duties.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Consumer Loan Funding Supervisor
Salal Credit Union
Seattle, WA
03.2012 - 08.2015
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Exceeded monthly production goals through motivating staff.
- Created funding process for dealer direct product
- Perfected liens working with state and county departments
- Provide support to servicing departments for processes and improvements
- Lead for consumer loan audits with NCUA and DFI
- Maintained vendor files
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
Certificate of Financial Management - Credit Union Management
Pomona College
Pomona, CA07.2017
Skills
- Supplier Monitoring
- Problem Anticipation and Resolution
- Financial Statement Review
- Records Organization and Management
- Policy Development and Enforcement
- Proficient in DocuSign
- Sales Promotion
- Business Leadership
- Originality and Creativity
- Hiring and Onboarding
- Program Optimization
- Daily operations oversight
- Dealer training
- Business operations expertise
- Business operations knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Manager Dealer Direct Operations
Salal Credit Union
08.2018 - Current
Consumer Loan Manager
Salal Credit Union
09.2015 - 08.2018
Consumer Loan Funding Supervisor
Salal Credit Union
03.2012 - 08.2015
Certificate of Financial Management - Credit Union Management
Pomona College
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