Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meaghan Pawson

New Port Richey,FL

Summary

Continuously displays exceptional team player qualities and customer retention through positive open communication and forward-thinking. Fast learner with knowledgeable experience in developing new teams and implementing corporate quality standards. Whether face-to-face or through a telephone, connection and positive communication is essential for developing meaningful connections with all guests and team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

F&B Manager

Shephard's Resort
Clearwater, FL
07.2023 - Current
  • Oversaw all seven food and beverage bar operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Managed full restaurant and all seven bars located all over resort property, which included keeping track of all inventory and daily P&L reports, balancing the books nightly.
  • Approached customers and engaged in conversation using effective interpersonal and people skills, especially during conflicts.

Front Desk Receptionist

Salamander Spa Resorts
Palm Harbor, FL
12.2022 - 07.2023
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered multi-line phone system and managed calls, especially efficient when running department alone most days.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Barista Shift Supervisor

Buddy Brew Coffee
Tampa , FL
10.2021 - 12.2022
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Ordered products from suppliers when inventory was low or out of stock.

Operations Manager

Chick-fil-a
Trinity, FL
01.2019 - 01.2022
  • Improved efficiency by using 'groupthink' and coordinating diverse departments to eliminate bottlenecks and streamline processes
  • Organized all high volume catering and store marketing events
  • Sole responsible for all money ordering and loomis communication
  • Developed and trained a brand new team during a store remodeling
  • Resolved team conflicts using group strategies and open communication
  • Strived for continuous self-improvement by using servant-leadership concepts
  • Experienced in conducting interviews and hiring team members.

Team Member/Team Trainer

Chick-fil-a
Saint Augustine, FL
01.2015 - 12.2019
  • Implemented training model of 'I Do, We Do, You Do.' Focused on continuously demonstrating hospitality training by using role play concepts for new team members, Effectively followed corporate standards using the guest model for customer experience

Education

Bachelor of Science - General Psychology

Liberty University
Virginia
12.2024

Associates of Arts -

Saint Johns River State College
07.2019

Skills

  • Exceptional Customer Service
  • Growth Mindset
  • Creating Positive Team Environment
  • Servant Leadership
  • Conflict Resolution
  • Works Well Under Pressure

Certification

Food Safety ServSafe Manager Certified, Florida, 2021

Timeline

F&B Manager

Shephard's Resort
07.2023 - Current

Front Desk Receptionist

Salamander Spa Resorts
12.2022 - 07.2023

Barista Shift Supervisor

Buddy Brew Coffee
10.2021 - 12.2022

Operations Manager

Chick-fil-a
01.2019 - 01.2022

Team Member/Team Trainer

Chick-fil-a
01.2015 - 12.2019

Bachelor of Science - General Psychology

Liberty University

Associates of Arts -

Saint Johns River State College

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Meaghan Pawson