Meairah McElrath
San Diego,CA
Summary
Highly diligent professional with a bachelor’s degree encompassing my passion for Communications. I have over 5 years of experience in supervising, telephone customer service, sales, cash handling and training. Proven track record of customer care, loyalty, and retention. Excellent communicator and an expert at identifying and resolving customer issues while assisting customers in-person, over the phone, and by email. I am a highly zealous teammate while also delivering a positive attitude and experience to customers. I am thrilled to leverage my interpersonal skills to provide a personalized customer experience that will yield many success stories and testimonies for your company.
Overview
6
6
years of professional experience
Work History
Emerging Store Manager
Walgreens
San Diego, CA
10.2023 - Current
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Supervised and coordinated the daily activities of retail store associates.
- Managed the store budget, controlling expenses to ensure financial objectives were met.
Relationship Banker
Bank of America
Scottsdale, Arizona
04.2024 - 08.2024
- Entered new account information into computers and filed related forms and other documents.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Modified, opened and closed customer accounts.
- Complied with security procedures and protocols when opening and closing bank vault.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
Shift Manager
Walgreens
Phoenix, AZ
08.2022 - 10.2023
- Providing excellent customer management through in-person solutions, inbound calls, and emails
- These duties include signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
- Developed and implemented strategies that elevated store’s guest-satisfaction index; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies
- Trained and mentored new customer service representatives, helping them become successful in their roles
- Exemplified second-to-none service delivery in all interactions with customers
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
- Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends in customer buying habits.
- Maintained accurate records of store inventory, including stock levels and price tags.
Cashier
Sun Devil Liquor
Tempe, AZ
06.2019 - 02.2020
- Memorized entire line of company products and services, including prices and special discounts
- Accurate and efficient handling of sales transactions, inventory, and customer service
- Remained courteous and calm, even during the fast-paced environment of peak season
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ04.2023
Skills
- Analytical Thinking and Innovation
- Leadership and Social Influence
- Attention to Detail
- Emotional Intelligence
- Time Management
- Flexibility and Adaptability
- Receptive Active Learning
- Complex Problem-Solving
- Operational budgeting
- Performance reviews
- Store merchandising
- Cash-handling procedures
- POS system
- Financial advising
Timeline
Relationship Banker
Bank of America
04.2024 - 08.2024
Emerging Store Manager
Walgreens
10.2023 - Current
Shift Manager
Walgreens
08.2022 - 10.2023
Cashier
Sun Devil Liquor
06.2019 - 02.2020
Bachelor of Science - Communications
Arizona State University