Meaja McGee
Denton
Summary
Dynamic customer service professional with extensive experience, excelling in issue resolution and billing processes. Proven ability to manage high-volume calls while enhancing customer satisfaction. Skilled in data entry and adept at utilizing CRM systems to streamline operations. Recognized for effective communication and multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
CSC II
North Texas Tollway Authority
Plano
08.2024 - Current
- Utilized point-of-sale software systems accurately to process payments from customers quickly.
- Handled high-volume inbound and outbound calls from NTTA customers regarding toll charges, billing inquiries, ZipCash accounts, and TollTag services related to the Corridor Study System II (CSS II) initiative.
- Provided accurate and timely information to customers about toll road usage, violations, payment plans, and NTTA policies, ensuring excellent customer satisfaction.
- Assisted customers with account setup, maintenance, and troubleshooting, including online portal navigation, and payment processing.
- Utilized customer service software (e.g., Salesforce, NICE, or custom CRM systems) to document calls, escalate complex issues, and follow up on unresolved concerns.
- Maintained compliance with NTTA regulations, privacy policies, and service level agreements (SLAs).
- Participated in regular training sessions on tolling system updates, new technologies, and customer service protocols under the CSS II framework.
Client Service Consultant (Remote)
HealthEquity Inc.
Irving
10.2021 - 05.2023
- Provides support to implementation and renewal processes as necessary.
- Assist assigned SAEs in the updating of internal databases, report requests, maintaining file records, reviewing and tracking customer documents, accepting and responding to calls when Strategic Account Executives are unavailable, and other issues as necessary.
- Serves as information resource to customers, sales support, marketing, account management leadership and management regarding account activity and ongoing operations.
- Responds effectively and professionally to customer and broker needs or requests by providing information, service, or by referring customers to appropriate staff.
- Attendance at open enrollment or benefit fairs as required by Director to support current customers and SAE assigned customers as needed.
- Prepare Board of Trustee Board Meeting Materials.
- Provided research for Bank Branch representatives, Brokers, and Financial Advisors Assisted internal employees with research inquiries through the use of multiple platforms including BETA, SVP, SmartStation, Wisdom, and Excel.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Acted as point of first contact for clients and potential sales.
Processing Clerk
Costco Wholesale (Formally Innovel Solutions)
Romeoville
04.2019 - 09.2021
- Typed 54 wpm, allowing for fast and accurate data entry.
- Filed electronic documents to maintain organized records.
- Operated a multi-line telephone system to independently handle over 40 calls each day.
- Handled complaints and questions, and redirected calls to other team members as appropriate.
- Established and maintained client rapport by utilizing quality customer service.
- Coordinated with other departments to ensure that all necessary documents were completed accurately.
- Entered and updated information into database.
Customer Care Representative
Apple
11.2015 - 01.2018
- Provide top-quality customer service experience to a diverse customer population.
- Responsible for answering and resolving advanced product iTunes-support questions received from customers.
- Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same.
- Handle inbound calls and provide one-call resolution to problems reported.
- Responsible for refunding payment on accounts, and troubleshooting devices.
- Responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program; while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction.
- Expected to provide suggestions and options to the customer based on their needs. This involves up selling features/products to help the customer as much as possible.
Assistant Restaurant Manager
Sonic Drive-In
Joliet
08.2013 - 09.2015
- Responsible for assisting manager in employee trainings, customer service, and daily operations.
- Served as acting manager during high volume shifts, including lunch and dinner.
- Operated POS system.
Education
High School Diploma -
Joliet Central
05-2013
Skills
- Scheduling
- Dealing with complexity
- Deadline-oriented
- Time management
- Data entry skills
- Billing
- Customer service
- Work in a fast-paced environment
- Managing
- Multitasking
- Familiarity with the CRM system
- Outbound calls
- Inbound calls
- MS Excel
- MS Office
- Familiarity with the POS system
- Restaurant management
- Microsoft Windows
- Medical Scheduling
- Help Desk
- Troubleshooting
- Technical Support
- Payment processing
- Call handling
- Issue resolution
Timeline
CSC II
North Texas Tollway Authority
08.2024 - Current
Client Service Consultant (Remote)
HealthEquity Inc.
10.2021 - 05.2023
Processing Clerk
Costco Wholesale (Formally Innovel Solutions)
04.2019 - 09.2021
Customer Care Representative
Apple
11.2015 - 01.2018
Assistant Restaurant Manager
Sonic Drive-In
08.2013 - 09.2015
High School Diploma -
Joliet Central