Me'Asha Brown
Cincinnati,OH
Summary
Dynamic and compassionate professional with extensive experience in customer service and swim instruction at YMCA of Greater Cincinnati. Proven ability to foster positive relationships and enhance student engagement through creative teaching methods. Skilled in swimming and water safety, demonstrating patience and empathy in diverse environments. Committed to delivering high-quality care and support.
Experienced with swim instruction, emphasizing safety and skill development. Utilizes tailored lesson plans to meet needs of diverse learners. Track record of effective communication and fostering supportive, inclusive environment.
Overview
13
13
years of professional experience
Work History
Swim Instructor
YMCA Of Greater Cincinnati
05.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Lead Teacher
Gingerbread House Daycare
01.2021 - 05.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Preschool sensory and fine motor skills
State Tested Nursing Assistant
Caresprings Transtional Care Nursing Home
12.2017 - 06.2021
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
Customer Service Representative/Certified Pharmacy Technician
Walgreens
08.2012 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
LPN
Hondros College Of Nursing
West Chester, OH09-2026
High School Diploma
Dohn Community High School
Cincinnati 05-2020
Skills
- Customer service
- Patience and empathy
- Child supervision
- Creative thinking
- Swim instruction
- Swimming and water safety
- Pool safety
- Student and class monitoring
- Flexible schedule
Timeline
Swim Instructor
YMCA Of Greater Cincinnati
05.2024 - Current
Lead Teacher
Gingerbread House Daycare
01.2021 - 05.2024
State Tested Nursing Assistant
Caresprings Transtional Care Nursing Home
12.2017 - 06.2021
Customer Service Representative/Certified Pharmacy Technician
Walgreens
08.2012 - 01.2017
LPN
Hondros College Of Nursing
High School Diploma
Dohn Community High School
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