Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Measha Wilburn

Indianapolis,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GEICO
06.2021 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Home Health Aide

Home Care Connections,LLC
Indianapolis
05.2021 - 04.2024
  • Cook, Clean, Do laundry, Get them ready for their daily activities

Front Desk Receptionist

Microtel Inn & Suites
Indianapolis
04.2021 - 11.2022
  • Checked customers in and out, Booked their next stay, Handle customers concerns and complaints, Operated a multi-line phone system, Ran a cash register

Home Health Aide

Lifetouch
Indianapolis
08.2021 - 05.2022
  • Feed the patients, Bath the patients, Walk with the patients, Give them their medicine

Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks

Motel 6
Indianapolis
04.2019 - 08.2021
  • Checked in and out customers, Ran cash register and balanced drawer at the end of the night, Operated a multi-line phone system, Handle customers concerns and complaints

McDonalds Crew Member

McDonald's
Indianapolis
02.2017 - 06.2019
  • Cashier, Line cook, Took and filled customers orders, Customer service

Skills

  • Caregiving (4 years)
  • Trustworthy
  • Medication administration
  • Food preparation
  • Home care
  • Meal preparation
  • Hardworking
  • Patient
  • Commercial cleaning
  • Dependable
  • Dedicated
  • Cleaning
  • Patient Care
  • Nursing
  • Cooking
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

CPR Certification

Timeline

Home Health Aide

Lifetouch
08.2021 - 05.2022

Customer Service Representative

GEICO
06.2021 - 05.2024

Home Health Aide

Home Care Connections,LLC
05.2021 - 04.2024

Front Desk Receptionist

Microtel Inn & Suites
04.2021 - 11.2022

Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks

Motel 6
04.2019 - 08.2021

McDonalds Crew Member

McDonald's
02.2017 - 06.2019
CPR Certification
Measha Wilburn