MEATHINEE MANDY GONGRAKSA
Tampa,FL
Summary
Licensed Facial Specialist with a strong foundation in skincare and client care, recently certified in esthetics. Brings 7+ years of experience in customer-facing roles across hospitality and banking, including luxury resort service, high-volume guest management, and personalized client solutions. Known for creating welcoming experiences, managing appointments with precision, and maintaining discretion with sensitive information. Fluent in Thai and English, with a commitment to delivering professional, results-driven service in spa and wellness environments.
Overview
13
13
years of professional experience
Work History
Spa Specialist
JW MARRIOTT CLEARWATER RESORT & SPA
Clearwater, FL
02.2026 - Current
- Scheduled and managed spa/salon appointments using reservation systems and confirmed bookings with guests
- Provided guest service support, including check-in, orientation, and assistance with inquiries and special requests
- Assisted guests with disabilities by offering clear communication and accessibility support
- Coordinated with providers and management to handle schedule changes, delays, and service updates
- Answered phone calls professionally and processed payments using MICROS system
- Supported team operations and maintained cleanliness, organization, and closing procedures
Front Desk Receptionist
Courtyard by Marriott
Clearwater, FL
02.2026 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Facilitated communication between departments to enhance guest services and satisfaction.
- Oversaw appointment scheduling, maintaining organized and accurate records for guests and staff.
- Trained new reception staff on protocols, fostering a collaborative team environment.
Bartender
Thai Prime
Tampa, Florida
01.2021 - 01.2025
- Crafted classic and signature cocktails with precision, ensuring consistency and quality aligned with upscale service standards.
- Delivered exceptional guest experiences by anticipating needs, managing special requests, and resolving concerns in a fast-paced environment.
- Collaborated with front- and back-of-house teams to maintain seamless service flow during high-volume hours, consistently achieving top-tier guest satisfaction scores.
Customer Relationship Officer
Bank of Ayudhya
Phuket, Thailand
01.2015 - 01.2020
- Managed customer accounts, processed financial products (loans, credit cards), and ensured compliance with regulatory policies.
- Delivered high-volume customer service support while resolving complex concerns in-person and via phone.
- Maintained accurate documentation and provided secure handling of sensitive financial information.
Customer Service Representative
Kasikorn Bank
Phuket, Thailand
01.2013 - 01.2015
- Responded to client inquiries and resolved account issues in a fast-paced environment.
- Assessed customer needs to provide tailored banking solutions while maintaining high customer satisfaction.
- Followed procedures for documentation, privacy, and escalation of client issues.
Front Desk Receptionist
Le Meridien, Mai Khao Beach Resort
Phuket, Thailand
01.2013 - 01.2015
- Greeted guests with warmth and professionalism, creating a welcoming spa-like atmosphere while managing check-ins, appointment scheduling, and service inquiries.
- Handled high-volume phone and in-person requests, efficiently coordinating reservations, upselling premium room and wellness package upgrades, and resolving client concerns.
- Adapted quickly to resort management systems and spa scheduling tools, consistently multitasking under pressure to ensure a seamless and relaxing guest experience.
Education
Facial Specialist - Esthetics
Chic Image Academy
01-2025
Bachelor of Science - Hospitality Management
Phuket Rajabhat University
01-2016
Skills
- Licensed Esthetician
- Chemical peel
- Microneedling
- Skin Analysis and Treatment Planning
- Waxing
- Facial treatments
- B2B and B2C Sales experience
- Upselling and cross-selling products
- Building and maintaining long-term client relationships
Language
English
Thai
Timeline
Spa Specialist
JW MARRIOTT CLEARWATER RESORT & SPA
02.2026 - Current
Front Desk Receptionist
Courtyard by Marriott
02.2026 - Current
Bartender
Thai Prime
01.2021 - 01.2025
Customer Relationship Officer
Bank of Ayudhya
01.2015 - 01.2020
Customer Service Representative
Kasikorn Bank
01.2013 - 01.2015
Front Desk Receptionist
Le Meridien, Mai Khao Beach Resort
01.2013 - 01.2015
Bachelor of Science - Hospitality Management
Phuket Rajabhat University
Facial Specialist - Esthetics
Chic Image Academy