Mecca Alexander
Fort Lauderdale
Summary
Experienced in providing customer support and managing member accounts, ensuring prompt responses to inquiries and concerns. Skilled in developing promotional materials that effectively communicate membership benefits, enhancing member engagement. Participated in team meetings aimed at strategizing improvements for the member experience, demonstrating a commitment to collaborative problem-solving. Maintained a clean and organized work environment while performing various operational duties, contributing to overall productivity and safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Culver's Restaurant
Margate
03.2025 - Current
- Participated in training sessions for new employees when needed.
- Received, processed, and stocked merchandise in accordance with store policies.
- Created detailed reports outlining project progress and results achieved.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Identified opportunities for process improvements within the department.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Participated in team meetings to discuss strategies for improvement.
- Answered phone calls regarding inquiries about products or services.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
Member Experience Associate
Nations benefits
Plantation
09.2024 - 02.2025
- Maintained accurate records of all transactions related to member accounts.
- Developed promotional materials such as flyers, brochures, and posters to advertise membership benefits.
- Collaborated with other departments within the organization on initiatives aimed at enhancing the overall member experience.
- Responded promptly to emails from customers seeking information about membership options.
- Provided customer service to resolve any issues or concerns that arose during a member's visit.
- Answered incoming calls regarding membership inquiries and complaints in a professional manner.
- Attended regular meetings with management team to discuss ways to improve the member experience.
- Developed relationships with current members by engaging in conversations about their experiences at the facility.
Package Handler
Federal Express
Miramar
10.2023 - 09.2024
- Participated in regular safety meetings and training sessions.
- Labeled parcels accurately according to company guidelines.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
Education
Some College (No Degree) - EKG Monitoring Tech
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Customer service
- Problem solving
- Account management
- Complex Problem-solving
- Dependability and reliability
- Sales support
- Upselling techniques
Certification
CLS certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
Team Member
Culver's Restaurant
03.2025 - Current
Member Experience Associate
Nations benefits
09.2024 - 02.2025
Package Handler
Federal Express
10.2023 - 09.2024
Some College (No Degree) - EKG Monitoring Tech
Florida Agricultural And Mechanical University