Mecca Donald
Rochester
Summary
Dynamic Dietary Manager with extensive experience. Proven track record in team leadership and staff training, enhancing customer service and operational efficiency. Skilled in developing special diets and maintaining HACCP compliance, fostering a positive environment for both staff and residents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dietary Manager
Healthcare Services Group
Rochester
06.2024 - Current
- Managed dietary operations to ensure compliance with health regulations.
- Trained staff on food safety practices and dietary protocols.
- Coordinated food service activities with nursing and dietary staff.
- Conducted regular inventory checks of food supplies and equipment.
- Oversaw meal preparation to maintain quality and presentation standards.
- Implemented patient dietary assessments to align with medical needs.
- Facilitated communication between kitchen staff and healthcare teams for optimal service.
- Maintained records of patient diets including any special requirements or restrictions.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided training sessions for new employees on proper food handling techniques.
- Managed dietetic staff to ensure compliance with state regulations.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Coordinated menus for special events in accordance with health department standards.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Developed policies and procedures related to patient meal services operations.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Cook/Supervisor
Crest Manor Living And Rehabilitation
Rochest
07.2022 - 06.2024
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Monitored food quality control and safety standards to ensure compliance with health regulations.
- Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
- Provided guidance to employees regarding job duties and performance expectations.
- Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
- Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
- Solved customer complaints quickly and efficiently when necessary.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
Senior Marketing Specialist
Direct 2 Market Solutions
Rochester
06.2016 - 07.2022
- Developed and implemented comprehensive marketing strategies to increase brand awareness.
- Created and maintained a database of customer information for targeted campaigns.
- Organized promotional events to generate leads and expand customer base.
- Assisted in the development of product positioning statements for new offerings.
- Tracked budgets for all marketing activities including promotions, advertising.
- Provided support for sales teams by providing relevant data about customers.
- Researched industry developments and analyzed competitor strategies to stay ahead of the curve.
- Worked closely with senior management to implement strategic communications plans and marketing initiatives.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Education
High School Diploma -
Eastridge Senior High School
Rochester, NY06-2001
Skills
- Portion Control
- Menu Planning
- Food Preparation
- HACCP compliance
- Team Supervision
- Special Diets Knowledge
- Customer Service
- Food Safety
- Kitchen Management
- Special dietary requirements
- Detail Oriented
- Staff Motivation
- Safe Food Handling
- Positive and professional
- Foodservice
- Supervising Food Prep
- Team Leadership
- Special diets
- Staff Training
- Excellent Communication
- Food Portion Specification
- Inventory management
- Problem resolution
- Purchasing and procurement
- Allergen awareness
- Department oversight
- Department management
- Collaboration and teamwork
- Food and Beverage Ordering
- Scheduling staff
- Scheduling
- Professionalism
- Time management
- Multitasking
- Managing deliveries
Certification
- Food Manager Certification
- Food Allergies Essential Course
- Food Service Manager (FSM)
- Long-Term Care Food Service Manager (LTC-FSM)
Timeline
Dietary Manager
Healthcare Services Group
06.2024 - Current
Cook/Supervisor
Crest Manor Living And Rehabilitation
07.2022 - 06.2024
Senior Marketing Specialist
Direct 2 Market Solutions
06.2016 - 07.2022
High School Diploma -
Eastridge Senior High School