Mecca Ishmael
Newport News,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
Octapharma Plasma
Newport News, VA
10.2022 - Current
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assessed plasma collection machines for proper functionality.
- Assisted in the collection of plasma donations from donors.
Customer Service Associate
Wawa
Newport News, VA
07.2020 - 09.2022
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in the register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
Shift Supervisor
Rite Aid
Harrisburg, PA
08.2017 - 10.2021
- Assisted customers with product selection when needed.
- Developed strategies for improving operational efficiency and customer service levels.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Harrisburg High School
Harrisburg, PA06-2018
Some College (No Degree) - Medical Assisting
Thomas Nelson Community College
Hampton, VASkills
- Donor screening
- Data Entry
- HIPAA Compliance
- Customer-Oriented
- Schedule Management
- Friendly, Positive Attitude
Certification
- workforce readiness certificate
Timeline
Phlebotomist
Octapharma Plasma
10.2022 - Current
Customer Service Associate
Wawa
07.2020 - 09.2022
Shift Supervisor
Rite Aid
08.2017 - 10.2021
High School Diploma -
Harrisburg High School
Some College (No Degree) - Medical Assisting
Thomas Nelson Community College