Mecca Mcneil
Ocala,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Storming Crab. Proven ability to enhance guest engagement and boost sales through expert communication and beverage pairing recommendations. Committed to safety and operational excellence, with a focus on creating memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Server/ Bartender/ Lead Server
Storming Crab
Ocala, FL
07.2021 - Current
- Skilled at providing high-quality customer service
- Expert communicator and problem solver
- Enforced health and safety measures outlined by the CDC to prevent the spread of COVID-19 and to ensure the protection of customers and staff
- Took food orders from guests at the bar and recommended beverage pairings to accompany their dishes, boosting spending by an average of $10 per ticket
- Supported the team by picking up extra shifts and remaining flexible in scheduling
- Organized team player with exceptional people skills and attention to detaili
- Analyze operational issues and develop plans of action to improve performance, services, and safety
- Welcomed customers and made them feel comfortable
3 Year Old Teacher
Kids Kampus
Ocala, FL
01.2021 - 08.2021
- Led classroom activities for toddlers and preschoolers
- Assisted younger classrooms for nap time
- Helped children including lunch time and nap time
- Organized and chaperone serval play areas
- Assisted in potty training
- Trained new teaches on health as safety procedures
Host/ Waitress
Red Crab
Ocala, FL
04.2019 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Volunteer
Veterans Affairs Medical Center
Ocala, FL
06.2017 - 11.2017
- Assisted veterans
- Clerical work
- Made copies
- Delivered mail
Education
High School Diploma -
Westport High School
Ocala, FL06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Professional appearance
Timeline
Server/ Bartender/ Lead Server
Storming Crab
07.2021 - Current
3 Year Old Teacher
Kids Kampus
01.2021 - 08.2021
Host/ Waitress
Red Crab
04.2019 - 04.2021
Volunteer
Veterans Affairs Medical Center
06.2017 - 11.2017
High School Diploma -
Westport High School