Mechele 'Shelly' Tutorino
Kansas City,MO
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
24
24
years of professional experience
Work History
Barista
PTs cafe
Kansas City
04.2021 - 10.2021
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Checked brewing equipment for proper functionality.
- Received and accurately processed customer payments.
- Prepared and served hot or cold beverages.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Collected payments and provided accurate change.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Input orders into point of sale system and handled customer payments.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Restocked product displays based on demand and projected sales.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created promotional displays for advertising special events or promotions at the cafe.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Managed cash register and processed transactions with accuracy and integrity.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Server
Carmen's Cafe
Kansas City, MO
01.1998 - 01.2008
- Took orders from customers accurately and in a timely manner.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Garnished dishes and beverages to serve visually appealing menu items.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Associate of Arts - Elementary Education
Maple Woods Community College
Kansas City, MO05-2005
Skills
- Opening and closing duties
- Up-selling
- Soft selling
- Positive and professional
- Solid problem solver
- Quality control
- POS system operation
- Verbal and written communication
- Order taking
- Sales expertise
- Conflict mediation
- POS systems
- Point of sale operation
- Physical stamina
- Product upselling
- Exceptional customer service
- Cash handling
- Ordering procedures
- Safe food handling practices
- Cleanliness
- Excellent math skills
- Front counter maintenance
- Menu memorization
- Team player
- Friendly and outgoing
- Multitasking and organization
- Active listener
- Basic math
- Time management
- Professional demeanor
- Hospitality and accommodation
- Hospitality service expertise
- Attention to detail
- Cash register operation
- Opening and closing coordination
- Workflow management
- Calm demeanor
- Problem-solving
- Clear communication
- Speedy and efficient
- Ingredient restocking
- Inventory management
- Team collaboration
- Team leadership
Timeline
Barista
PTs cafe
04.2021 - 10.2021
Server
Carmen's Cafe
01.1998 - 01.2008
Associate of Arts - Elementary Education
Maple Woods Community College