Mechelle Gallyot-Mcdonald
Deland,FL
Summary
Knowledgeable Dispatcher with three years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Agent
foundever
Deland, FL
01.2022 - Current
- Provided customer service to clients through phone and email communication.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Dispatcher
Deland Delivery
DeLand, FL
12.2017 - 06.2021
- Tracked changes in computer system to keep records current and accurate
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Answered customer requests with information about product availability, shipping information and status updates
- Reported delays, accidents or other traffic and transportation situations
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
General Manager
Deland Delivery
DeLand, FL
09.2017 - 06.2021
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Onboarded new employees in time reporting and payroll systems
- Managed payroll for employees at one location
- Calculated and applied wage garnishments
- Prepared purchase orders and expense reports.
Driver
Deland Delivery
DeLand, FL
09.2017 - 06.2021
- Delivered goods and services to customers on time and in excellent condition
- Achieved consistently high customer scores due to exceptional service
- Consulted with customers to gain feedback and address product or service concerns
- Completed customer orders and collected payments to keep accounts current
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Collected payments for goods delivered or unloaded.
Childcare Provider
little cherubs
Deland, FL
08.2010 - 08.2015
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Observed children's behavior and development, communicate information with parents.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Helped develop motor skills through active playtime activities like running, jumping.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Recorded child behavior, food and medication information for supervisors.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Instructed children in eating, resting and restroom habits.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Dressed children and changed diapers.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Childcare Assistant Teacher
Lighthouse Christian Preparatory Academy
Deland, FL
12.2004 - 05.2009
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Helped with mealtime preparation, clean up and serving meals to the children.
- Encouraged positive interactions between students through group projects and activities.
- Maintained a clean and organized classroom environment that was conducive to learning.
- Assisted with potty training when needed.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Kept accurate records of attendance, incidents reports, assessments., as required by state regulations.
- Developed strong relationships with parents by keeping them informed about their child's progress and any behavioral issues that may arise.
- Worked closely with colleagues to create an inviting atmosphere where every child felt welcome, safe, respected and valued.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Observed behavioral issues to alert parents or guardians.
- Read aloud and played alphabet games to encourage early literacy.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Taught children foundational skills in colors, shapes and letters.
- Sparked creativity and imagination by helping children discover new things each day.
Cashier
Walmart
Deland, FL
04.2006 - 01.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
GED -
Daytona State College
10.2005
Skills
- Processing orders
- Delivery procedures
- Delegating work
- Critical thinker
- Coordinating urgent deliveries
- Customer relationship management
- Training new hires
- Planning
- Schedule coordination
- Adjusting routes
- Improving operations
- Payment Processing
- Call Control
- Account updating
- Complaint resolution
- Customer Relationship Management
- Quality Assurance
- Customer Service
- Problem-solving skills
- Professional phone voice
- Product Knowledge
- Technical Troubleshooting
- Quality Control
Affiliations
- hiking
- gardening
- baking
- cooking
Timeline
Agent
foundever
01.2022 - Current
Dispatcher
Deland Delivery
12.2017 - 06.2021
General Manager
Deland Delivery
09.2017 - 06.2021
Driver
Deland Delivery
09.2017 - 06.2021
Childcare Provider
little cherubs
08.2010 - 08.2015
Cashier
Walmart
04.2006 - 01.2009
Childcare Assistant Teacher
Lighthouse Christian Preparatory Academy
12.2004 - 05.2009
GED -
Daytona State College