Mechelle Hammons

Work History

Sales Representative

G Logistics

Upper Marlboro, Maryland

09.2021 - Current

Deliver a wide variety of items to different addresses and through different routes
Maintain route expectations and standards set by managers
Load, unload, prepare, inspect and operate a delivery vehicle
Ensures loads are secured to prevent breakage
Complete pre and post trip inspections and communicate any needed repairs to the mechanic
Abides by all transportation laws and maintains a safe driving record
Reviews orders before and after delivery to ensure that orders are complete
Daily compliance with electronic driver logs
Provides optimal customer service while delivering customer products
Provides continuous improvement feedback and communication to management
Maintains good communication and relations with internal and external customers
Business Development Center, , 40 hours per week
Developed key customer relationships to increase sales.

Member Service Representative/Cashier

Toyota of Bowie

Bowie, MD

09.2016 - 12.2019

Managed Internet sales leads, responded to inquiries in a timely manner, and answered questions on current product availability.
Managed company website regarding current vehicle specifications and availability.
Schedule appointments with interested buyers for test drives and delivery of vehicles
Schedule appointments and following up with any "no show" customers
Communicated effectively with internet customers and prospective according to their preferred method of communication (phone, email or in person).
Answered incoming phone calls and online inquires
Imputed customer details and comments in company database
Greeted and assisted walk-in customers, and treating all clientele with courtesy and respect
Participated in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Maintained a historical perspective as well as current knowledge of company programs, products, procedures, and services.
Ensured potential customers were aware of any current and future promotions.
Maintained contact with customers to ensure complete customer satisfaction.
Assisting with various other tasks at the dealership.

Amazon Delivery Driver

BJ’s Wholesale Club

Bowie, Maryland

06.2013 - 08.2016

Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obeyed traffic laws and follow established traffic and transportation procedures.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Notified customers of delays to decrease calls to support.
Inspected vehicle and maintained gas, oil and water levels.
Verified deliveries against shipping instructions prior to delivering to customers.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Filed vehicle logs, cargo records or billing statements according to company regulations.
Reported mechanical problems encountered with vehicles to dispatch.
Processed shipment documents neatly and efficiently for each load.
Checked loads against shipping papers to verify contents and identify special handling requirements.
Conducted pre-inspections to keep trucks reliable and well-maintained.
Reviewed delivery documents and orders and reported errors to supervisor.
Determined optimal routes based on GPS application information and knowledge of local routes.
Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Receptionist

America’s Best Eye Doctor

Forestville, Maryland

08.2013 - 06.2015

Scheduled appointments and maintained and updated appointment calendars.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Updated and recorded customer or client information to maintain accounts.
Processed payments and updated accounts to reflect balance changes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Greeted and directed visitors to appropriate personnel and answered average of 200 calls and emails daily.
Scheduled and confirmed appointments and meetings for management team.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Composed and prepared routine correspondence, letters and reports with job-related software.
Coordinated pick-up and delivery of express mail services.
Transmitted information or documents to customers through email, mailings or facsimile machine.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Maintained business office inventory and equipment by checking stock for needed supplies.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Greeted visitors entering establishment to determine nature and purpose of visit.

Summary

Overview

Work History

Sales Representative

Member Service Representative/Cashier

Amazon Delivery Driver

Receptionist

Education

Skills

Timeline

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