MeChelle Vance
Kirkland,WA
Summary
Results-driven healthcare executive with over 15 years of experience in strategic planning, operational management, and performance improvement within the healthcare sector. Proven track record of leading multidisciplinary teams to enhance clinical practices, optimize financial performance, and foster collaboration. Skilled in developing and implementing strategic operational plans that align with institutional goals, ensure regulatory compliance, and drive high-quality patient care. Expertise in managing resources effectively to support clinical, academic, and research activities. Adept at cultivating high-performing teams to meet the demands of a growing healthcare environment. Comprehensive understanding of national healthcare trends and policies prepares me to collaborate with executive leadership, department directors, and external stakeholders to enhance operational efficiency and expand service capacity.
Overview
18
18
years of professional experience
Work History
Executive Director
Eastside Neuroscience Institute
Bellevue/Kirkland, WA
01.2021 - Current
- Directed strategic planning activities resulting in increased market share and improved financial outcomes for the Neuroscience Service Line.
- Oversee financial management, including budgeting, forecasting, and financial reporting, ensuring compliance with organizational standards
- Work collaborative to support operations while enhancing clinical workflows to improve patient care and satisfaction metrics
- Collaborate with multidisciplinary teams to drive performance improvement initiatives and improve resource utilization
- Successfully established and launched new brand for joint venture between Overlake Medical Center and Evergreen Health
- Developed service line forecast and executed operating budget exceeding forecast target favorably by 3.9M
- Coordinated with marketing team to promote specific services, leading to a 15% increase in referral rates and enhanced brand visibility
- Rightsized organizational capacity between Overlake Medical Center and Evergreen Health for the joint venture facilitating new program growth while enhancing operational efficiency
Vice President, Operations
Next Generation Neuro
Plainfield, IN
01.2020 - 01.2021
- Guide and oversee special projects related to the expansion and enhancement of long-term EEG monitoring services
- Develop and implement strategic plans to improve service delivery, operational efficiency, and market reach
- Facilitated collaboration among multiple departments for successful project execution.
- Allocate resources effectively to ensure project success while maintaining cost efficiency
- Engage with clients and partners to understand their needs and ensure that projects meet their expectations
- Developed cross functional teams, enabling collaboration between clinical, technical, and marketing teams for successful hospital launch
- Implemented standard process or credentialing providers nationwide resulting in a 20% increase in service efficiency
- Cultivated relationships with key stakeholders to ensure alignment on project goals and compliance with regulatory standards
- Oversaw budget, rightsized resources, including refining my own to ensure company sustainability and operational viability
Outcomes and Performance Manager Neuroscience
Community Health Network
Indianapolis, IN
01.2016 - 01.2020
- Spearheaded initiatives to optimize collaboration among medical and surgical departments.
- Facilitate regular meetings with clinical teams to discuss case reviews, share best practices, and address performance issues
- Guide efforts in preparation for accreditation surveys by ensuring that all documentation and standards are met
- Regularly analyze data on patient outcomes and operational performance to identify trends, areas for improvement, and successes
- Collaboratively and effectively contributed to organizational savings and touching over 75,000 lives
- Lead programs for Orthopedic and Neuroscience physicians to achieve a 35% relative reduction in the total number of opioid pills prescribed, resulting in 239,230 fewer opioid pills in the community
- Decreased cost of the 90-day episode of care for major joint surgical patients resulting in over $550,000 savings to the organization
- Collaboratively and effectively influenced and led multidisciplinary teams in strategic initiatives positioning IT and data analytics reporting configurations with organizational goals
Neurophysiology Administrative Operations Director
Spine Tek Neuro-Ortho Monitoring and Consulting
Greenwood, IN
01.2012 - 01.2016
- Responsible for leading team of neurophysiologists, neurodiagnostic technologists, and support staff
- Accountable for hiring, training, and evaluating team members, fostering a collaborative and efficient working environment
- Direct everyday functions through effective scheduling, resource distribution, and budgetary oversight.
- Collaborate with dynamic departments across multiple healthcare organizations to ensure seamless communication and coordination during procedures
- Engage with hospital administration and other stakeholders to advocate for the IOM program, presenting data and outcomes to secure support and funding
- Establish quality control measures and performance metrics to monitor the effectiveness of the IOM services
- Developed educational program for new residents focused on the effectiveness of IONM enhancing their understanding and application of techniques
- Collaborated closely with surgeons during procedures to achieve favorable outcomes leading to an increased utilization of our services, by 30%
- Rightsized vendor contracting for supplies, resulting in a favorable savings of 350k, in first year
Neuroscience/Neurodiagnostic Team Leader
Indiana University Health
Indianapolis, IN
01.2007 - 01.2011
- Clinical oversight of neurodiagnostic procedures, including EEG, EMG/NCS and other neurophysiological testing
- Ensure quality and accuracy of testing and reporting
- Conduct regular team meetings to discuss operations, challenges, and updates
- Facilitate professional development and training opportunities for team members
- Manage the scheduling of tests and procedures, ensuring optimal use of resources and personnel while minimizing patient wait times
- Co-developed protocols with renowned neurosurgeon to reduce the risk of injury during neurosurgical brain retraction, enhancing patient safety
- Launched the first 24/7 Neuromonitoring Critical Care Practice model in the state
- Standardized protocols for the intraoperative monitoring of thoracoabdominal aortic aneurysm, reducing the risk of motor and sensory deficit post procedure
- Developed standardized training for technologists new to the field of neurodiagnostic preparing for their board examinations
Education
Doctor of Business Administration - Program Development and Management
Northcentral University
01.2023
Master of Science - Organizational Leadership and Management
Western Governors University
01.2018
Master of Business Asministration - Healthcare Administration
Western Governors University
01.2017
Bachelor of Science - Liberal Arts/Social Science
Indiana University-Purdue University
01.2014
Skills
- Leadership
- Collaboration
- Problem-Solving
- Adaptability
- Conflict Resolution
- Emotional Intelligence
- Time Management
- Strategic Planning
- Data Analysis
- Project Management
- Marketing
- Financial Management
- Operations Management
- Contract Administration
- Data-Driven Decision Making
- Regulatory Knowledge
- Financial Acumen
- Relationship Management
Studies Publications
- Failure to Improve Healthcare Project Management: A Qualitative Study, Vance, M., 2023, The purpose of the qualitative exploratory case study was to investigate the prioritization and selection gap reasons improvement projects fail in hospitals.
- Neurosurgical Brain Retraction: Does Injury Occur and Can it be Measured., American Journal of Electroneurodiagnostic Technology, Missouri, 2011, 280-295, To access the influence of retraction injury on the brain when retraction is excessive, or the pressure is not adequately distributed to a large enough area of brain.
- Spinal Cord Stimulators: A New Approach., American Journal of Neurodiagnostic Technologist, Missouri, 2014, 353-372, The purpose is to educate and inform peers, colleagues and those interested in the intraoperative technique of acquiring adequate placement for the spinal cord stimulation (SCS) implant.
- Data Driven Approach Successfully Engages Orthopedic Surgeons in Decreasing Opioid Use., Health Catalyst Academy, Utah, 2019, Created an orthopedics guidance team and leveraged data within analytics platform to gain insight into prescribing habits over time.
Professional Certifications Licensures
- Neurophysiology Specialist
- Intraoperative Neurophysiology Monitoring
- Somatosensory Evoked Potential Technologist
- Electroencephalographic Technologist
- Critical Care Electroencephalographic Technologist
- Six Sigma Black Belt
- Project Management Certification
- Health/Wellness Functional Training Specialist
Professional Membership Volunteer Activities
- American College of Healthcare Executives
- National Society for Leadership and Development
- Washington Chapter Board Member
- Association of Business Process Management
- Project Management Institute
- American Clinical Neurophysiology Society
- Board Member, Society of Electroneurodiagnostic Technologist (ISETT)
- Board Member, Epilepsy Foundation of Indiana (EFI)
- American Board of Electroencephalographic and Evoked Potential Technology
Professional Highlights
- Strategic Leadership, Successfully led joint venture resulting in market share growth and new brand establishment. Developed and executed strategic plans that drove operational excellence and achieved key performance metrics.
- Performance Improvement, Spearheaded initiatives that enhanced clinical workflows, improved patient satisfaction, and fostered collaboration among multidisciplinary teams. Achieved organizational savings of $870K by improving care coordination.
- Financial Management Excellence, Managed clinical service line budgets, achieving favorable variances and exceeding forecast targets. Implemented cost-saving strategies, including vendor contract optimization, resulting in $350K in savings.
- Workforce Planning, Led recruitment, onboarding, and development of high-performing teams to support the growth and evolving needs of the organization. Established strategy to increase clinician engagement and alignment.
- Regulatory Compliance, Played a key role in achieving specialized national certifications and accreditations, enhancing clinical quality, payor alignment, and public recognition.
Timeline
Executive Director
Eastside Neuroscience Institute
01.2021 - Current
Vice President, Operations
Next Generation Neuro
01.2020 - 01.2021
Outcomes and Performance Manager Neuroscience
Community Health Network
01.2016 - 01.2020
Neurophysiology Administrative Operations Director
Spine Tek Neuro-Ortho Monitoring and Consulting
01.2012 - 01.2016
Neuroscience/Neurodiagnostic Team Leader
Indiana University Health
01.2007 - 01.2011
Master of Science - Organizational Leadership and Management
Western Governors University
Master of Business Asministration - Healthcare Administration
Western Governors University
Bachelor of Science - Liberal Arts/Social Science
Indiana University-Purdue University
Doctor of Business Administration - Program Development and Management
Northcentral University