Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Medgine Gabart

Medgine Gabart

Gaithersburg,MD
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Supervisor

Sheraton Hotels
06.2022 - Current
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within three minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Ensured the accuracy of house count records and maintained a well-organized appointment calendar and schedule
  • Accommodated guests preferences and personal requirements.
  • Handled guests inquiries, resolved scheduling conflicts, and provided exceptional customer service.
  • Managed administrative tasks, including verifying identification cards, and processing pre-authorizations.
  • Supervised team of six front desk agents and helped to resolve issues arising during shifts.

Sales Associate

Value City Furniture
02.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Sales Associate Team Leader

Lord And Taylor
03.2017 - 12.2020
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Science - Civil Engineering

George Mason University, Fairfax, VA
12.2024

No Degree - Data Analyst Certificate

Merit America, Online
01.2024

High School Diploma -

Northwood High School, Silver Spring, MD
06.2018

Skills

  • Reading Comprehension
  • Customer Retention
  • Hotel Management Procedures
  • Customer Accounts Management
  • Critical Thinking
  • English Fluency
  • Active Listening
  • Special Requests
  • Operational Efficiency
  • Pickup Arrangements
  • Power Tools
  • Scheduling Software Proficiency
  • Communication and Interpersonal Skills
  • Attention to Detail
  • Organizational Skills
  • Problem Solving
  • Multitasking
  • Time Management
  • Front Desk Management

Certification

  • Data Analytics Training - Oct 2023-Jan 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Hotel Front Desk Supervisor - Sheraton Hotels
06.2022 - Current
Sales Associate - Value City Furniture
02.2021 - 02.2022
Sales Associate Team Leader - Lord And Taylor
03.2017 - 12.2020
George Mason University - Bachelor of Science, Civil Engineering
Merit America - No Degree, Data Analyst Certificate
Northwood High School - High School Diploma,

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Medgine Gabart