Medina Loncarevic
Burlington,VT
Summary
Dynamic Patient Support Case Worker with a proven track record at Community Health Center of Burlington, adept in client advocacy and HIPAA compliance. Skilled in fostering inclusive environments and enhancing access to healthcare services, while demonstrating exceptional interpersonal communication and critical thinking abilities. Committed to empowering diverse communities through effective resource navigation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Support Case Worker
Community Health Center of Burlington Vermont
Burlington, VT
12.2015 - Current
- Help adults, children, and families find and obtain government resources, such as healthcare services, financial aid, or counseling, for the primary healthcare or ongoing treatments necessary for their health.
- File and maintain each patient file, ensuring HIPAA compliance.
- Interview clients/patients to assess their situational needs.
- Serve as a liaison between the client and social, financial, health, and legal services.
- Develop a plan of action collaboratively to improve the patient's well-being.
- Collaborate and strategize with external agencies, such as the IRS, INC, etc. To make sure policies are up to date, make process changes to ensure the best access to care while also being fiscally responsible.
- Review and modify accordingly to ensure the best possible access to care for all.
Vermont Health Connect Navigator/ (CAC)
Community Health Center of Burlington
Burlington, Vermont
12.2015 - Current
- Uphold marketplace privacy and security standards.
- Provide information in the best interest of the client.
- Facilitate Enrollment.
- Help individual consumers with eligibility.
- Conduct outreach.
- Provide referrals for grievances, complaints, or questions.
- Facilitate plan selection.
- Provide information in a fair, accurate, and impartial manner.
- Maintain expertise in eligibility, enrollment, and program specifications.
Chair to DEI Director
Community Health Center of Burlington
Burlington, VT
12.2015 - Current
- Responsible for helping to create an inclusive and equitable environment.
- Support the JEDI director in implementing policies and practices that promote justice, equity, diversity, and inclusion within the CHC.
- Ensure that diverse voices are heard and represented.
- Address any issues of discrimination or bias.
- Fostering an inclusive culture where everyone feels valued and respected.
- Help and assist in developing and implementing training programs that promote awareness and understanding.
- Continuously assess and improve the organization's JEDI initiatives.
Payroll Specialist
People's United Bank
Burlington, VT
07.2007 - 12.2015
- Maintained payroll for external 183 organizations throughout the Vermont, Connecticut, and New York area.
- Payroll record keeping, such as personal employee information, or changes in positions and titles.
- Resolved payroll discrepancies and collaborated with organizations to ensure proper pay for their staff members.
- Maintained all payroll operations according to company policies and procedures.
- Processed and issued W-2 forms for all.
- Trained new staff on company policies.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Financial Coordinator
Professional Nurses Services
Burlington, VT
06.2004 - 06.2007
- Processed invoices and expense reports for timely payment and record-keeping.
- Managed payroll records and employee reimbursements for nursing staff.
- Maintained compliance with internal policies and external regulations.
- Manually processed billing charges to ensure proper payroll payout for the entire organization.
- Oversaw employees' personal information and profiles, ensuring HIPAA compliance.
- Helped the organization with the process of being bought out by Bayada Nurses, by performing standard duties, as well as practice manager duties.
Education
Religion/Sociology
University of Vermont
Burlington, VT05-2004
Skills
- Client advocacy and case management
- HIPAA compliance
- Cultural competence
- Team collaboration
- Critical thinking
- Customer service excellence
- Interpersonal communication
- Bilingual proficiency
- Eagerness to learn
- Positive mindset
- Data confidentiality
Languages
Serbian
Native/ Bilingual
Croatian
Full Professional
Certification
- Certified Healthcare Cancelour through Department of Health in Vermont.
References
References available upon request.
Timeline
Patient Support Case Worker
Community Health Center of Burlington Vermont
12.2015 - Current
Vermont Health Connect Navigator/ (CAC)
Community Health Center of Burlington
12.2015 - Current
Chair to DEI Director
Community Health Center of Burlington
12.2015 - Current
Payroll Specialist
People's United Bank
07.2007 - 12.2015
Financial Coordinator
Professional Nurses Services
06.2004 - 06.2007
Religion/Sociology
University of Vermont
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