Medn Dauti
Lemont,IL
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
InnoVate Technologies LLC
Overland Park, Kansas
05.2021 - 09.2024
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Monitored system performance and implemented preventive maintenance procedures.
- Participated in team meetings to discuss project status updates.
Shift Manager
Dunkin' Donuts
Bolingbrook, IL
05.2020 - 06.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
High School Diploma -
Amos Alanzo Stagg Highschool
Palos Hills, IL05-2022
Some College (No Degree) -
Moraine Valley Community College
Palos Hills, ILSkills
- Debugging
- Security patching
- System performance optimization
- Application installations
- Network security
- Wireless networking
- Information security
- Server maintenance
- Software updating
Languages
English
Full Professional
Albanian
Professional
Certification
- A+
- Network+
- Azure DevOps
- Microsoft Power BI
- Microsoft Azure
- Microsoft Excel
References
References available upon request.
Timeline
IT Technician
InnoVate Technologies LLC
05.2021 - 09.2024
Shift Manager
Dunkin' Donuts
05.2020 - 06.2022
High School Diploma -
Amos Alanzo Stagg Highschool
Some College (No Degree) -
Moraine Valley Community College
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