MEDITA NICHOLAS JOSIAH
Teachers’ Retirement System of the City of New York
Bronx,NY
10
years of professional experience
Member Services Representative / Assistant Pension Examiner handling 40+ requests per week for pension forms, loans, withdrawals, and member account reviews to support eligibility decisions and benefit accuracy. Analyzes pension calculations, researches account records, updates demographic data, and resolves complaint details through careful data entry and validation. Delivers courteous member support while protecting the accuracy of retirement information.
Work History
Member Services Representative/ Assistant Pension Examiner
2 Years- Review [number] pension forms weekly for accuracy, completeness, and eligibility requirements.
- Process loan and withdrawal requests while verifying supporting documentation and routing cases for approval.
- Analyze member accounts to provide pension calculations, estimates, and case-specific benefit information.
- Research account history to support loan approvals, withdrawal decisions, and accurate benefit responses.
- Maintain the data entry system by updating demographic details and recording case information accurately.
- Assess complaint details, resolve issues, and document call activity using Microsoft Word, PowerPoint, and Excel.
Member Services Representative/ Claims Specialist
1 Year 7 Months- Handled [number] customer inquiries daily across phone, walk-in, and written channels while resolving benefits and claims questions.
- Responded to telephone, walk-in, and written inquiries with clear explanations of plan benefits, policies, procedures, eligibility, referrals, and pharmacy overrides.
- Analyzed assigned claims and determined benefits, approvals, and authorizations within plan guidelines.
- Communicated expectations clearly to claimants and clients throughout the claims process, maintaining courteous and empathetic service.
Call Center Agent
3 Years 7 Months- Explained health insurance benefits clearly and updated customer demographics in account systems.
- Explained insurance claims to customers and guided them in submitting required information.
- Reviewed customer disputes and resolved issues promptly with a focus on service quality.
- Maintained accurate customer records and updated demographics to support clean account management.
Customer Service Representative, Receptionist
2 Years 9 Months- Managed correspondence through email and fax, and logged calls to support organized front-desk communication.
- Entered customer information accurately and maintained filing systems to keep records complete and easy to retrieve.
- Supported office documentation and tracking in Microsoft Word and Microsoft Excel for daily customer service operations.
Education
Skills
Member services support
Claims review
Eligibility determination
Benefit explanation
Pension calculation
Pension estimate analysis
Loan review
Withdrawal processing
Account research
Data entry
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Call logging
Timeline
Member Services Representative/ Assistant Pension Examiner
Teachers’ Retirement System of the City of New York
10.2024 - CurrentRead More
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