Medjina Guillaume
Port Charlotte,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in 2 industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Manager
Steak n dhake
Port Charlotte
09.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Cashier and Customer Service and drive thru
Steak N Shake-Boynton Beach, FL
Boynton Beach, FL
06.2018 - 03.2022
- Drive thru, D.T, Fountain
Education
Associate's degree in Law -
Palm Beach State College
12.2023
High school diploma in Law -
Gstar School of The Arts
06-2019
Skills
- English
- Food Service
- Negotiation
- Front desk
- Haitian Creole
- Leadership
- Cashiering
- Time management
- Dentrix
- Dental receptionist
- Driving
- Guest services
- Cash register
- Customer service
- Typing
- Production planning
- Organizational skills
- Proofreading
- QuickBooks
- Communication skills
- Cash handling
- Computer skills
- Serving
- Restaurant experience
- Growing experience
- Microsoft Word
- Daycare
- Expense Tracking
- Financial Management
- Lead Generation
- Staff Management
- Time Management
- Cross-Functional Teamwork
- Performance Evaluations
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Complex Problem-Solving
- Schedule Preparation
- Product Management
- Project Management
- Key Performance Indicators
Zip
33983
State
FL
City
Port Charlotte
Timeline
Manager
Steak n dhake
09.2023 - Current
Cashier and Customer Service and drive thru
Steak N Shake-Boynton Beach, FL
06.2018 - 03.2022
Associate's degree in Law -
Palm Beach State College
High school diploma in Law -
Gstar School of The Arts