Danielle Shaw
Norwich
Summary
I have 9 years of customer service work. Within the customer service I have worked with cash. I can type an average of 54 words per minute and can understand computers very well. I have a very determined work ethic to learn anything new I can. I would love to work in an office of any kind. My work history has changed quite a bit moving to different stores within the same company. Willing to relocate: Anywhere
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Dunkin Donuts
12.2024 - Current
- 1. Cash handling
- 2. Scheduling
- 3. Hiring
- 4. Truck orders
Crew Member
Dunkin'
11.2022 - 12.2024
Shift Leader
Dunkin Donuts, Inc
10.2019 - 05.2021
- I closed the store. I handled all complaints on the night shift. I gave tasks for other employees to get done. I handled cash. And I baked.
Crew Member
Dunkin' Donuts
05.2018 - 12.2018
- I close the store 5 nights a week for 7 hours at a time. I lift boxes up to 50 lbs. I take multiple orders at a time. And I get the job done before it is actually needed to be done.
Education
High school or equivalent - undefined
Norwich Free Academy
Norwich, CT01.2010
Skills
- Management
- Customer Service
- Customer complaint resolution
- Typing
- Cashiering
- Microsoft Outlook
- Greeting customers
- Balancing cash drawers
- Guest services
- Phone communication
- Store opening procedures
- Supervising experience
- Microsoft Office
- Organizational skills
- Food Preparation
- Clerical experience
- Making change
- POS systems
- Merchandising display arrangement
- Cash register
- Inventory management
- Stocking
- Cash Handling
- Microsoft Access
- Refund processing
- Google Docs
- Cash register operations
- Cleaning Experience
- Microsoft Word
- Time management
- Computer literacy
- Customer support
- English
- Administrative experience
- Insurance verification
- Communication skills
- Depositing cash
- Food Service
- Store closing procedures
- Phone etiquette
- Retail sales - Retail sales experience (6-10 years)
- Retail price checking
- Sales
- Medical records
- Microsoft Excel
- Upselling
- Detecting counterfeit currency
- Basic math
- Hospitality
- Payment verification
Certification
- Dental billing and coding December 2021 to Present
- Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Manager
Dunkin Donuts
12.2024 - Current
Crew Member
Dunkin'
11.2022 - 12.2024
Shift Leader
Dunkin Donuts, Inc
10.2019 - 05.2021
Crew Member
Dunkin' Donuts
05.2018 - 12.2018
High school or equivalent - undefined
Norwich Free Academy