MEE THAO
Saint Paul,MN
Summary
With over 15 years of customer service experience, including 5 years in management, and 3 years of entrepreneurship experience, I thrive in high-pressure situations and am a fast learner in search of a challenging role within a dynamic and forward-thinking environment. My skills in organizational development, exceptional communication, and bilingualism make me an invaluable addition to any team.
Overview
17
17
years of professional experience
Work History
CEO
Sosoalive
09.2021 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw divisional marketing, advertising and new product development.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Initiated strategy to drive company growth and increase market share and profitability.
- Monitored key business risks and established risk management procedures.
- Formulated and executed strategic initiatives to improve product offerings.
Parking Enforcement Officer
City Of St. Paul
11.2022 - Current
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Responded to calls in both routine and emergency situations.
- Maintained accurate and detailed logs of all events during each shift.
- Wrote and issues citations or warnings to owners of vehicles.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
Shift Manager
KENTUCKY FRIED CHICKEN/A&W (KFC)
05.2007 - 08.2015
- Supervised a team of 10 employees, providing guidance and training to maintain high-quality customer service standards resulting in a 20% increase in positive customer feedback
- Conducted daily safe counts, cash management tasks, and end-of-day deposits with 100% accuracy
- Managed cash transactions for both front and drive-thru, ensuring accurate and efficient handling of funds
- Performed regular store inventory checks, resulting in a 10% reduction in stock shortages and improved overall supply management.
Field Inspector
Safeguard Properties
01.2024 - 07.2024
- Completed thorough written descriptions and took photographs to document conditions.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Used hand tools and gauges to take measurements.
- Drafted detailed reports on findings of inspections.
- Made and submitted reports detailing finding and any actions taken.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Gained extensive knowledge in data entry, analysis and reporting.
Associate
ALDI INC.
04.2022 - 01.2023
- Stocked shelves with over 500 products daily, maintaining accurate inventory levels and reducing out-of-stock situations by 15%
- Conducted store detailing and cleaning activities on a weekly basis, ensuring a clean and organized environment for customers
- Operated pallet jacks to efficiently transport heavy items from the backroom to the sales floor, reducing restocking time by 30% and improving overall store productivity
- Trained a team of 10 employees on cash handling procedures and customer service techniques, resulting in a 30% decrease in transaction errors
- Performed store detailing and cleaning duties, including organizing shelves and sanitizing surfaces, resulting in a 15% improvement in overall store cleanliness scores
- Implemented instacart shopping services, resulting in a 20% increase in online orders and a $500 weekly boost in revenue.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Personal Care Assistant
ARDENTHHC INC.
02.2018 - 06.2021
- Filled out detailed daily reports documenting patients' activities, ensuring accurate and efficient record-keeping for the care team
- Implemented a personalized cleaning schedule, resulting in a 20% decrease in allergens and improved overall cleanliness of patient living spaces
- Organized and managed transportation logistics for medical appointments, ensuring timely arrivals and departures for patients while maintaining a 95% on-time record.
Personal Care Assistant
HMONG MNHHC
02.2009 - 07.2017
- Filled out detailed daily reports documenting patients' activities, ensuring accurate and efficient record-keeping for the care team
- Implemented a personalized cleaning schedule, resulting in a 20% decrease in allergens and improved overall cleanliness of patient living spaces
- Organized and managed transportation logistics for medical appointments, ensuring timely arrivals and departures for patients while maintaining a 95% on-time record.
Cashier/Stock
GOODWILL
- Conducted thorough floor stocking of hardlines and clothing items, ensuring optimal product availability for customers and resulting in a 20% increase in sales
- Efficiently managed cash transactions and maintained accurate cash management records, achieving a 99.5% accuracy rate in cash handling
- Provided exceptional customer service through attentive bagging assistance and maintaining cleanliness in fitting rooms, resulting in a 95% customer satisfaction rating.
PCA
METRO HHC
- Filled out detailed daily reports documenting patients' activities, ensuring accurate and efficient record-keeping for the care team
- Implemented a personalized cleaning schedule, resulting in a 20% decrease in allergens and improved overall cleanliness of patient living spaces
- Organized and managed transportation logistics for medical appointments, ensuring timely arrivals and departures for patients while maintaining a 95% on-time record.
Personal Care Assistant
ST. PAUL HOMECARE/PROSTAFF, INC.
01.2017 - 01.2018
- Filled out detailed daily reports documenting patients' activities, ensuring accurate and efficient record-keeping for the care team
- Implemented a personalized cleaning schedule, resulting in a 20% decrease in allergens and improved overall cleanliness of patient living spaces
- Organized and managed transportation logistics for medical appointments, ensuring timely arrivals and departures for patients while maintaining a 95% on-time record.
Skills
- Customer Service
- POS Systems
- Product restocking
- Order Packaging
- Time management skills
- Inventory Control
- Cleaning and sanitizing
- Organizational abilities
- Conflict Resolution
- Staff Training
- Financial Management
- Report Writing
- Inspection Reporting
- Visual inspections
- Valid drivers license
- Tagging stock
- Storage procedures
- Stacking pallets
- Warehouse Procedures
- Data Entry
- Pallet Jack Operation
- Order Picking
- Shipping procedures
- Keyword analysis
- Google Analytics
- Keyword Research
- Content Development
- Data Analysis
- Decision-Making
- SEO Strategies
- Microsoft Word
- Multitasking Abilities
- Teamwork and Collaboration
- First Aid/CPR
- Computer Skills
- Critical Thinking
- Project Planning
References
- Derek Graybill, 651-337-3390
- Sharmaine Murphy, 612-258-8902
Languages
Hmong
Professional Working
English
Native or Bilingual
Korean
Limited Working
Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsWork from home optionTimeline
Field Inspector
Safeguard Properties
01.2024 - 07.2024
Parking Enforcement Officer
City Of St. Paul
11.2022 - Current
Associate
ALDI INC.
04.2022 - 01.2023
CEO
Sosoalive
09.2021 - Current
Personal Care Assistant
ARDENTHHC INC.
02.2018 - 06.2021
Personal Care Assistant
ST. PAUL HOMECARE/PROSTAFF, INC.
01.2017 - 01.2018
Personal Care Assistant
HMONG MNHHC
02.2009 - 07.2017
Shift Manager
KENTUCKY FRIED CHICKEN/A&W (KFC)
05.2007 - 08.2015
Cashier/Stock
GOODWILL
PCA
METRO HHC