Meegan Modla
Customer Service Manager
Long Valley,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Operations Customer Service Manager
Selective Insurance
Branchville, United States
10.2013 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Senior Account Manager, 12/2011 to 10/2013 Gallagh
Gallagher Bassett Services Inc.
Parsippany, NJ
12.2011 - 10.2013
- Matched business customers with talented candidates ideal for short- and long-term positions.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
Operations Manager, 8/2006 to 12/2011
Gallagher Bassett Services Inc.
Parsippany, New Jersey
08.2006 - 12.2011
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
Education
Bachelor of Arts - Communications
Shippensburg University of Pennsylvania
Shippensburg, PA 08.1986 - 05.1988
Skills
Client account management
Staff training/development
Key Performance Indicators
Budgeting
Verbal and written communication
Project Management
Business administration
Coaching and mentoring
Timeline
Operations Customer Service Manager
Selective Insurance
10.2013 - Current
Senior Account Manager, 12/2011 to 10/2013 Gallagh
Gallagher Bassett Services Inc.
12.2011 - 10.2013
Operations Manager, 8/2006 to 12/2011
Gallagher Bassett Services Inc.
08.2006 - 12.2011
Bachelor of Arts - Communications
Shippensburg University of Pennsylvania
08.1986 - 05.1988