Meenakumari Sivamurugan
PNC Bank (through WebZion LLC)
Farmington Hills,MI
1
Certification
21
years of professional experience
Results-driven IT Professional with 15+ years of experience spanning Middleware Administration, SharePoint Administration, Microsoft 365 Solutions, and Business Process Automation. Proven expertise in production support, application availability, infrastructure stability, performance tuning, and enterprise application administration.
Extensive experience managing IBM WebSphere Application Server, IBM HTTP Server, and WebSphere Process Server environments across Linux, AIX, and Windows platforms.
Skilled in troubleshooting complex technical issues, implementing system improvements, and ensuring operational excellence in enterprise environments.
Experienced SharePoint Administrator and Power Platform Engineer with hands-on expertise in SharePoint Server, SharePoint Online, Power Apps, Power Automate, and Nintex Forms. Demonstrated ability to design and implement business applications, automate workflows, streamline approval processes, and improve organizational productivity through digital transformation initiatives.
Certified in Microsoft Power Platform Fundamentals (PL-900) and Microsoft Azure AI Fundamentals (AI-900), with a strong interest in modern workplace technologies, automation, and AI-driven business solutions.
Work History
SharePoint Server Support Engineer
3 Months- Design, develop, and maintain enterprise solutions using Microsoft Power Platform, including Power Apps, Power Automate, and SharePoint Online for PNC Bank
- Build Canvas Apps and Model-Driven Apps to streamline business processes and improve user productivity.
- Develop automated workflows using Power Automate to eliminate manual tasks and reduce processing time in Nintex automation cloud.
- Performed Form Data migration using sharegate from Sharepoint on prem to Sharepoint Online site.
- Integrate Power Platform solutions with Microsoft 365 services, SharePoint, Outlook, Teams, and external systems using standard and custom connectors.
- Collaborate with business stakeholders to gather requirements, analyze processes, and translate business needs into technical solutions.
- Develop responsive forms and data-entry applications that improve data accuracy and user experience.
- Implement governance, security, and best practices for Power Platform environments.
- Troubleshoot and resolve application, workflow, and integration issues to ensure system reliability.
- Participated in testing, deployment, documentation, and end-user training activities.
- Create reports and dashboards using Power BI to provide business insights and support data-driven decision-making.
- Support application lifecycle management (ALM) using managed solutions and deployment pipelines.
- Maintain technical documentation, solution architecture diagrams, and operational procedures.
Office Manager/IT Technician
2 Years 8 Months- Managed daily operations of a high-volume educational center, ensuring efficient administration and exceptional customer service.
- Coordinated student enrollment, scheduling, attendance tracking, and progress monitoring for students across multiple grade levels.
- Maintained and analyzed student performance data to support instructional planning and improve academic outcomes.
- Developed operational reports and dashboards to support decision-making and center performance evaluation.
- Supervised front-office activities, ensuring compliance with company policies and maintaining accurate records.
- Streamlined administrative workflows, reducing manual processes and improving operational efficiency.
- Coordinated onboarding and scheduling of instructors and support staff.
- Managed billing, payment processing, and financial record maintenance.
- Organized parent conferences, student assessments, and special events to enhance community engagement.
- Collaborated with center leadership to achieve enrollment, retention, and academic performance goals.
Production Analyst
1 Year 5 Months- Coordinate with Application Development Team/Vendors to implement new enhancements for the approval of Bill of Materials (BOM) in Powertrain domain.
- Responsible for Support, Maintenance, report and fix issues, testing and release of fixes every sprint.
- Also support Configuration of App , Server monitoring using unix scripts and perform tabletop disaster recovery exercises.
- Monitor Ticketing tool ‘IT connect' for Problem tickets, Triage and Troubleshoot them
- Query Database MS SQL & Oracle for results/data required for business reports.
- To work closely with the development team and describe the problems as per agile methodologies and help update the KANBAN board.
- Follow ITIL process such as Incident, problem and change management techniques to develop SOPs, revised system design procedures, Tech07, KEDBs and quality standards and keeping it updated.
- Participated in daily Scrum meetings to update on project progress.
- Stayed current on emerging technologies and trends that could benefit production process.
Technology Architect
2 Months- Collaborated with application stakeholders and third-party vendors to mitigate POODLE vulnerability by resolving dependencies through change management process while adhering to SLAs.
- Proposed solutions to application team and resolved middleware configurations based on RFP requirements.
- Analyzed application workflow in middleware environment for B2D, B2C, and B2B environments to enhance system integration.
Project Stream – Lead Administrator
1 Year 2 Months- Worked as a Project Stream Lead Administrator Middleware Administrator for provisioning new banking application for Lloyds Banking Group.
- Handled the design and the installation configuration and administration of WebSphere Application Server Network Deployment 7.0 & 8.5 & MQ 6.0.
- Installed the applications in the IBM clear case controlled environment and deploying using the BPM orchestration tool - Midvision RapidDeploy for CI/CD
- Updated WebSphere Network Deployment application servers using incident and problem management solutions
- Procured certificate by raising csr with the geotrust certificate authority and installed in WebSphere environment.
- Developed and implemented perl script to create the orchestration files for the MV rapid deploy to ease the deployments.
Web Administrator
6 Years 9 Months- During my tenure I supported clients JohnDeere, Ameriprise , StatoilHydro, ShopDirectGroup, IBM Global Account.
- Installed, configured, administered and troubleshooted various versions of WebSphere Application Server ND on AIX, RHEL & Windows 2000.
- Deployed Enterprise Application Archive (EAR), Web Application Archive (WAR), JAR, JSP’s, and Servlets in Development, Staging and Production environments.
- Configured SSL security for WAS and MQ server.
- Configured automated application deployment process through uDeploy and resolve any deployment problems.
- Applied fix packs on WebSphere Application Server editions and mitigated vulnerabilities for various security threats
- Responsible for creating profiles, federation,application server, clusters, cluster members,virtual hosts, data Sources, MQ connection factories, Plug-in config, and SIBConfiguration.
- Experience in troubleshooting DNS, LDAP, Security, Netapp, F5 LTM & GTM and DB2 Database related issues pertinent to WebSphere environments.
- Extensively done JVM Heap size tuning using Heap Analyzer also configured AppDynamics and Nagios Monitoring.
- Demonstrated leadership by making improvements to work processes and helping to train others.
System Administrator
1 Year 6 Months- Served as Web Administrator supporting and troubleshooting the issues in Internet and Intranet websites.
- Worked as L2 support in websphere suite of products for the client, which involves basic troubleshooting and escalating the issues to L3 teams.
- Extended remote support covering the US – Off Shift hours (9pm – 9 am EDT) for all the 7 days in week.
- Involved in multiple changes supporting the SSL certificate renovation, validating the keystore databases, and applying the DST patches as per the regulations to GWA/AHE architecture.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
- Ranked First in the Class and honored with Gold Medal
Skills
Azure
Power Platform
Canvas App and Model Driven Apps
Power Automate
Nintex Workflow Automation
SharePoint Online
Websphere
ITIL
Agile
Certification
- Microsoft Certified: Azure AI Fundamentals
- Microsoft Certified: Power Platform Fundamentals
- ITILv3 Foundation certified
- IBM Certified WebSphere Application Server Network Deployment V7.0, Core Administration.
- IBM Certified WebSphere, DataPower SOA Appliances, Firmware V3.6.1.
Timeline
SharePoint Server Support Engineer
PNC Bank (through WebZion LLC)
03.2026 - CurrentRead More
Office Manager/IT Technician
Kumon Math & Reading Centre
05.2023 - 01.2026Read More
Production Analyst
Ford Motor Company ( Through Epitec Inc)
07.2016 - 12.2017Read More
Technology Architect
Mercedes-Benz Financial Services (through Infosys USA)
04.2016 - 06.2016Read More
Project Stream – Lead Administrator
Wipro Technologies CDC 5 SEZ
02.2014 - 04.2015Read More
Web Administrator
IBM India Pvt Ltd
04.2007 - 01.2014Read More
System Administrator
IBM India ( Through Maples ESM)
10.2005 - 04.2007Read More
Anna University
Bachelor of Engineering from Electrical, Electronics And Communications Engineering
Read More