Meenal Chawda
Bank Teller
Foxborough,MA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Head Bank Teller
Citizens Bank
Lexington, MA
04.2020 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Taking care of Foreign currency and order cash for the branch and ATM
- Helping customer with safe deposit boxes.
Sales Associate
Bluemoon International
Cambridge, MA
08.2019 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Answered customer questions about sizing, accessories and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
IITC
Thane India 04.2009 - 06.2010
Skills
Consumer banking specialist
Timeline
Head Bank Teller
Citizens Bank
04.2020 - Current
Sales Associate
Bluemoon International
08.2019 - 02.2020
High School Diploma -
IITC
04.2009 - 06.2010