Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Meerab malik

Summary

Results-driven professional with extensive experience in technical support and personal care. Proven skills in problem-solving, effective communication, and team collaboration. Expertise in health monitoring and compassionate care enhances client experiences. Strong computer proficiency and ability to work independently ensure high-quality outcomes.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Spectrum
Buffalo
07.2023 - Current
  • Delivered technical assistance to resolve internet and cable service issues, enhancing customer satisfaction.
  • Diagnosed customer equipment problems using troubleshooting tools.
  • Instructed customers on service features and product usage to maximize their experience and efficiency.
  • Maintained up-to-date knowledge of Spectrum products and services.
  • Diagnosed and resolved customer inquiries related to software and hardware issues, ensuring timely solutions.
  • Collaborated with other departments such as sales, marketing, and engineering.

Personal Care Aide

marks homecare
Buffalo
05.2024 - 01.2026
  • Monitored client health, reporting changes to healthcare professionals to ensure timely interventions.
  • Delivered medications in accordance with healthcare providers' guidelines.
  • Enhanced patient outlook and daily living through compassionate care and support.
  • Maintained clean, safe environment for clients, promoting health and comfort.

Education

High School Diploma -

Hutchinson Central Technical Highschool
Buffalo
06-2024

Doctor of Pharmacy - Pharmacy

University At Buffalo
Buffalo
04-2026

Skills

  • Technical support
  • Software troubleshooting
  • Technical troubleshooting
  • System diagnostics
  • Problem solving
  • Data entry
  • Customer service
  • Team collaboration
  • Independent work
  • Time management
  • Effective communication

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Personal Care Aide

marks homecare
05.2024 - 01.2026

Technical Support Representative

Spectrum
07.2023 - Current

High School Diploma -

Hutchinson Central Technical Highschool

Doctor of Pharmacy - Pharmacy

University At Buffalo
Meerab malik