Summary
Overview
Work History
Education
Skills
Languages
Timeline

Koudjo Gbogbo

Monroe,NY

Summary

High-energy Operations Supervisor with strong industry background and progressive leadership experience. Leverages high emotional intelligence and empowering motivation to maximize employee performance. Continuously streamlines and coordinates workflow to optimize resources. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience

Work History

Operation Supervisor

Jackpocket Inc
02.2023 - Current
    • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
    • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
    • Encouraged and promoted ideas aligned to business needs and benefits.
    • Tracked company equipment, tools and technology to manage inventory.
    • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
    • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Supervisor

Puma
09.2022 - 04.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.

Leader

Enjoy Technology
07.2021 - 06.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on product and services and assigned duties.
  • Oversaw day-to-day activities of 15 employees in mobile establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Client Advisor/Sales

Burberry
11.2020 - 02.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Responded to in-person and telephone requests for information about company offerings.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

Department Manager

Modell's Sporting Goods
09.2016 - 07.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Education

Bachelor of Science - Business Administration

Monroe College, New Rochelle, NY
07.2021

Skills

  • Task delegation
  • Relationship building
  • Policy development
  • Risk management
  • Schedule management
  • Performance monitoring
  • Inventory Tracking and Management
  • Capital Expenditures Oversight
  • Marketing
  • Government Rules and Regulations
  • Key Performance Indicators (KPIs)

Languages

English

Timeline

Operation Supervisor - Jackpocket Inc
02.2023 - Current
Supervisor - Puma
09.2022 - 04.2023
Leader - Enjoy Technology
07.2021 - 06.2022
Client Advisor/Sales - Burberry
11.2020 - 02.2021
Department Manager - Modell's Sporting Goods
09.2016 - 07.2018
Monroe College - Bachelor of Science, Business Administration

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Koudjo Gbogbo