Meg Butchart
San Antonio,TX
Summary
Highly motivated, organized, and enthusiastic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
20
20
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Encino Park Veterinary Clinic
SAN ANTONIO, TX
05.2019 - Current
- Listening, professionalism, customer focus, organization, informing others, handle high pressure situations with calm demeanor, phone skills, multitasking, inventory and supply management
- Maintain front office, keeping it clean and ready for animal and human customers
- Maintain customer files, handle cash, check, and credit card transactions, open and closing responsibilities
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Set up and activated customer accounts
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
SYSTEMS ANALYST
Crystal Farms ~ Michael Foods, Inc.
Minneapolis, MN
06.2004 - 07.2006
- Managed data driven business solutions to automate and streamline company sales
- Liaison between IT and Sales
- Developed Cognos reports to transform company data into usable sales analytics
- Data integration, security, automation, and deployment.
- Analyzed user requirements and implemented system changes to improve efficiency.
TECHNICAL ANALYST
Syngenta Seeds, Inc.
Minneapolis, MN
05.2000 - 06.2004
- Provided bridge between sales force, dealer network, and IT reporting staff
- Developed dealer reporting and sales analytics
- Technical trainer
- Security, automation and deployment, and data integration.
BUSINESS ANALYST
Schwans Family of Businesses
Marshall, MN
08.1991 - 05.2000
- Managed data driven business solutions to automate and streamline company sales
- Technical trainer of full suite of Microsoft Office products
- Technical writer, developed sales training materials for sales route computer devices.
COLLECTIONS/CUSTOMER SERV REP
Ford Motor Credit Company
Eden Prairie, MN
08.1989 - 05.1991
- Built relationships with accounts to develop trust and find solutions to help clients meet financial obligations
- Managed individual accounts at 30, 60, 90, and 180 days delinquent
- Managed customer calls with a balance of empathy and efficiency in a complex, fast paced and challenging call center environment
- Employed skip tracing tactics and physically repossessed vehicles when no other solution was available.
Education
BACHELOR OF ARTS - ENGLISH
College of Saint Benedict & St. John’s University
Skills
- Strong written & verbal communication
- Highly proficient in Microsoft Office Suite
- Professional, Reliable, Trustworthy
- Technical support and training
- CRM tools (ie, SalesForce, HubSpot)
- Sales Analytics software (IBM/Cognos reporting)
- Paperwork Processing
- Data Collection
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- Scheduling
- Positive and Professional
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Encino Park Veterinary Clinic
05.2019 - Current
SYSTEMS ANALYST
Crystal Farms ~ Michael Foods, Inc.
06.2004 - 07.2006
TECHNICAL ANALYST
Syngenta Seeds, Inc.
05.2000 - 06.2004
BUSINESS ANALYST
Schwans Family of Businesses
08.1991 - 05.2000
COLLECTIONS/CUSTOMER SERV REP
Ford Motor Credit Company
08.1989 - 05.1991
BACHELOR OF ARTS - ENGLISH
College of Saint Benedict & St. John’s University
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