Meg Little
Houston
Summary
Detail-oriented professional with extensive experience in funeral services. Skilled in office management, customer relationship management, and staff training, consistently achieving five-star reviews by providing empathetic support and handling sensitive situations with efficiency.
Overview
5
5
years of professional experience
Work History
Funeral Director
Jewish Funerals USA, LLC
Houston
09.2022 - Current
- Planame, organizes, and supervises funeral services from first call to final disposition, providing compassionate support and meticulous attention to detail for families
- Manages administrative office duties from accounts payable/receivable to
- Manages a demanding, high-volume case load while remaining on call during evenings, overnight, weekends, and holidays
- Maintains 70-hour workweeks while managing on-call duties for 10-day periods
- Develops scheduling system for three funeral directors and four counselors, ensuring consistent coverage and service availability
- Manages ordering, tracking, and maintenance of inventory, including caskets, ritual items, and office supplies, ensuring availability for services.
- Coordinates with multiple entities such as cemeteries, clergy, transportation providers, hospitals, nursing homes, and hospices.
- Train and supports staff, delegates responsibilities, and ensures smooth daily office operations
- Handles sensitive situations calmly and efficiently while balancing multiple urgent priorities and strict timelines
- Consistently received five-star reviews for exceptional service and support from families during difficult times.
Funeral Director
SCI
Houston
12.2020 - 08.2022
- Worked a demanding, high volume schedule serving various demographics
- Demonstrated exceptional compassion, discretion, and emotional intelligence while guiding families through grief and difficult decisions
- Received only 5 star reviews
- Worked with various religions - Catholic, Buddhist, Hindu, Jewish, and more
Education
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Services
Houston, TX06-2020
Skills
- Case management
- Customer relationship management
- Documentation compliance
- Quality control
- Office management
- Scheduling coordination
- Conflict resolution
- Inventory management
- Budgeting and finance
- Staff training
- Attention to detail
- Problem solving
- Notary public
Timeline
Funeral Director
Jewish Funerals USA, LLC
09.2022 - Current
Funeral Director
SCI
12.2020 - 08.2022
Associate of Applied Science - Mortuary Science
Commonwealth Institute of Funeral Services