Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Operating Officer and Co-Founder
The Alchemy Group with Compass Real Estate
Denver, Colorado
09.2019 - Current
Direct day-to-day operations for a team of 10+ agents at Compass with an annual sales volume averaging $100 million.
Facilitate team and individual agent annual goals and marketing planning
Support team members in technology initiatives, database management, client communications and content creation.
Chief Operating Officer
Outward Bound USA | Outward Bound Services Group
Golden, Colorado
05.2013 - 03.2019
Directed senior leadership team in delivering national marketing, sales and admissions services to 9 regional schools in the Outward Bound network.
Acted as liaison between national organization and 9 regional schools.
Facilitated monthly cross-functional team meetings involving executive leadership and board members across 9 schools.
Led high-profile projects to boost student enrollment and operational efficiency.
Collaborated with diverse teams to enhance school product offerings by aligning them with customer demand.
Oversaw day-to-day administrative and operational functions included HR, Finance, Vendors/Consultants and IT Infrastructure
Responsible for financial management and reporting to key stakeholders, executives and board
Managed human resource functions, included HR planning, recruitment and selection; development and training; payroll, compensation and benefits; and performance management
Led strategic annual budget, marketing and product planning process involving staff, board and cross functional teams across regional schools
Prepared and presented annual budget and marketing plan to key stakeholders and board of directors for review
Analyzed historical enrollment, marketing and demographic data to identify patterns and trends
Translated findings into actionable insights to inform business decisions, strategic investments and process improvements
Prepared and presented marketing, sales, enrollment and financial reports to various stakeholder groups across regional schools
Outward Bound Services Group
Director of Operations and Co-Founder
Outward Bound USA | Alabama Outward Bound School
Fairhope, Alabama
01.2007 - 03.2013
Co-founded regional Outward Bound school primarily serving at-risk youth and veterans
Co-authored Strategic Plan
Oversaw decentralization of administrative services for newly independent legal entity of Outward Bound
Included establishing human resource, safety and training, finance, admissions, governance and risk management functions
Oversaw organization’s attainment of national accreditation and reaccreditation through the Council on Accreditation (COA)
Managed school district and local county government fee-for-service contracts
Alabama Outward Bound School
Southeast Regional Director
Outward Bound USA | Southeast Programs
Tallahassee, Florida
02.2003 - 01.2007
Managed regional rollout of new program initiatives.
Identified opportunities for process improvement within the region.
Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
Education
Master of Arts - Professional Training & Development
Prescott College
Prescott, AZ
12-2002
Bachelor of Science - Education
The Ohio State University
Columbus, OH
12-1996
Skills
Strategic planning
Operations management
Organizational development
Change management
Performance management
Cross-functional teamwork
Compliance management
Cross-functional collaboration
Policy development
Process improvement
Operations oversight
Meeting facilitation
Project management
Data analysis
Vendor management
Staff training
Technology integration
Certification
Colorado Real Estate Broker, License #FA.100084711
Accomplishments
Outward Bound Josh Miner Award: Presented to employees whose contributions to Outward Bound improved the lives of students and staff and enhanced the organization’s ability to fulfill its mission.
Timeline
Chief Operating Officer and Co-Founder
The Alchemy Group with Compass Real Estate
09.2019 - Current
Chief Operating Officer
Outward Bound USA | Outward Bound Services Group
05.2013 - 03.2019
Director of Operations and Co-Founder
Outward Bound USA | Alabama Outward Bound School
01.2007 - 03.2013
Southeast Regional Director
Outward Bound USA | Southeast Programs
02.2003 - 01.2007
Master of Arts - Professional Training & Development