Service Specialist II supports branch teams and advisors across Financial Planning tools, Moneyguide, and Advisory account services. Manages approximately 20–40 Advisory account trade requests per month and delivers accurate guidance via the Moneyguide Assist line, resolving 41+ cases weekly. Facilitates 25 + advisory trade corrections monthly while supporting branches with appointments and reviews, portfolio reports and Advisory exits and trades and correction support. Maximizes service coverage by cross-training across multiple operational functions to resolve branch inquiries efficiently.
Graduate, Class of 1993
- Lead team learning meetings
- helped create Outlook learning slide shows