Work Preference
Summary
Overview
Work History
Education
Skills
Certification
TEAM CONTRIBUTIONS
Timeline
Open To Work

MEG SAVAGE

Edward Jones Home Office
Hot Springs,SD

Work Preference

Job Search Status:

Open to work

Desired start date:

2 weeks notice

Desired Job Title

Service Specialist II, Financial Planning & Core Wealth DepartmentBranch Office AdministratorAgent and Branch ManagerFull-Time Parent and Community VolunteerAgent and Owner

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Service Specialist II supports branch teams and advisors across Financial Planning tools, Moneyguide, and Advisory account services. Manages approximately 20–40 Advisory account trade requests per month and delivers accurate guidance via the Moneyguide Assist line, resolving 41+ cases weekly. Facilitates 25 + advisory trade corrections monthly while supporting branches with appointments and reviews, portfolio reports and Advisory exits and trades and correction support. Maximizes service coverage by cross-training across multiple operational functions to resolve branch inquiries efficiently.

1
Certification
17
years of professional experience

Work History

Service Specialist II, Financial Planning & Core Wealth Department

3 Years
Edward Jones Home Office | Hot Springs, SD - Remote | 08.2023 - Current
  • Chosen for initial training group in MoneyGuide, later returned to enhance service capabilities within Financial Planning and Core Wealth.
  • Supported Account Services for non-retirement accounts for nine months, deepening operational knowledge in account maintenance and branch support functions.
  • Trained across MoneyGuide, Portfolio, Appointments and Reviews, Advisory Exits and Trades, and Advisory Trade Corrections.
  • Provide expert support through MoneyGuide Assist Line and other topics, assisting branch teams in resolving inquiries accurately and efficiently.
  • Manage approximately 25 - 30 incoming calls a day around all trained topics.

Branch Office Administrator

2 Years 9 Months
Edward Jones | Hot Springs, SD | 11.2020 - 08.2023
  • Supported a newer financial advisor by applying prior insurance and client-service experience to help the branch double assets and advance from level 2 to level 5 within 2.5 years.
  • Managed day-to-day branch operations, including appointment scheduling, account opening, account role updates, trade authorizations, portfolio reports, trust documents, wills, powers of attorney, and client follow-up to ensure seamless service delivery.
  • Assisted with money movement, client reviews, documentation, and service requests, ensuring high accuracy and responsiveness to enhance client satisfaction.

Agent and Branch Manager

1 Year 1 Month
State Farm | Hot Springs, SD | 09.2019 - 10.2020
  • Licensed in Property and Casualty, Life, and Health insurance while managing branch office operations.
  • Coordinated hiring, interviewing, onboarding, and training processes while resolving client conflicts.
  • Processed auto, home, and life insurance claims and delivered quotes for policies across multiple categories.
  • Advised clients on policy options and finalized policy setup upon client approval.
  • Cultivated strong relationships with clients through regular follow-ups, fostering trust and loyalty to the brand.
  • Mentored junior agents on best practices in sales techniques and customer engagement strategies, boosting performance.
  • Informed clients of policies and procedures.
  • Leveraged CRM software to track client interactions and identify sales opportunities.

Full-Time Parent and Community Volunteer

5 Years 5 Months
Manager of the Savage Household | Hot Springs, SD | 04.2014 - 09.2019
  • Managed household and family responsibilities during primary family support's extended travel.
  • Volunteered weekly in classrooms, supported youth sporting events, coached soccer, and coordinated community activities to enhance local engagement.
  • Coordinated annual Levi McDill Memorial Soccer Festival for two years, organizing event for approximately 200 participating children.

Agent and Owner

5 Years
Farmers Insurance | Kalispell, MT | 04.2009 - 04.2014
  • Scaled agency portfolio from zero to 1,500 + policies within a 4 year period.
  • Achieved top five regional ranking for growth annually among 250 agents.
  • Managed office operations, hiring, training, client service, and new business development as a licensed agent in property and casualty, life, and health insurance.
  • Analyzed client needs to quote and underwrite a comprehensive portfolio of personal and commercial insurance lines.
  • Guided clients through claims process with adjusters and conducted annual policy reviews to ensure adequate coverage and enhance client relationships.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Trained and mentored new agents in sales techniques and customer service.

Education

BOA Training

Edward Jones Training And Education | St Louis, MO | 05.2021
  • MoneyGuide
  • Account Services – Non-Retirement
  • Portfolio Reports and Systems
  • Appointments and Reviews processing
  • Advisory Exits and Trades
  • Advisory Trade Corrections
  • Passed SIE Exam; currently pursuing Series 7 License

Agent

Farmers Insurance University | Agoura Hills, CA | 01-2009
  • Awarded Top Life Insurance Production for 3 years
  • Awarded for Top Agency growth in our region every year
  • Property and Casualty insurance license
  • Life and Health Insurance license

High School Diploma

Issaquah High School | Issaquah, WA | 06.1993

Graduate, Class of 1993

Skills

Moneyguide/Assist Line
Appointments and Reviews/Assist Line
Advisory Exits and Trades
Advisory Trade Corrections
Account services – non-retirement
Branch office coordination
Account opening support
Trade authorization processing
Money movement support
SIE certification
Portfolio rebalancing support
Beneficiary designation processing
CRM system navigation

Certification

  • Passed SIE Exam; currently pursuing Series 7 License

TEAM CONTRIBUTIONS

  • Volunteer for the team CL (Continuous Learning) Committee - twice – Currently participating

- Lead team learning meetings

- helped create Outlook learning slide shows

  • Currently participating in the mentorship program
  • Active on all of the Financial Planning and Core Wealth Team chats, assisting in answering questions for fellow associates in all department topics
  • Contribute feedback to assist in keeping associate knowledge articles and branch WEB page information up to date

Timeline

Service Specialist II, Financial Planning & Core Wealth Department
Edward Jones Home Office
08.2023 - Current
Branch Office Administrator
Edward Jones
11.2020 - 08.2023
Agent and Branch Manager
State Farm
09.2019 - 10.2020
Full-Time Parent and Community Volunteer
Manager of the Savage Household
04.2014 - 09.2019
Agent and Owner
Farmers Insurance
04.2009 - 04.2014
Edward Jones Training And Education
BOA Training
Farmers Insurance University
Agent
Issaquah High School
High School Diploma
MEG SAVAGE