Megan Aleman
Montclair,CA
Summary
Sales professional prepared for leadership with strong focus on achieving results and fostering team collaboration. Proven track record in driving sales growth, managing customer relationships, and adapting to changing market dynamics. Skilled in strategic planning, customer service, and team development, ensuring reliability and flexibility in high-pressure environments. Recognized for strong communication, problem-solving abilities, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Sales Associates
GNC
Upland, Ca
01.2022 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Shift Supervisor
CVS
Upland, Ca
03.2019 - 03.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Trained new employees in job duties, safety protocols, policies and procedures.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Stocker/Cashier
The 99 Cents Only Stores
Ontario, Ca
11.2016 - 01.2019
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Assisted with customer requests and answered questions to improve satisfaction.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Counted product stock to maintain inventory records.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Education
High School Diploma - undefined
La Puente High School
La Puente, Ca05.2016
Skills
- Customer Service and Satisfaction
- Time Management
- Staff Training
- Retail Operations Management
- POS transactions
- Stock replenishment
- Sales techniques
- Product knowledge
LANGUAGES
Spanish
Bilingual
Timeline
Assistant Manager/Sales Associates
GNC
01.2022 - Current
Shift Supervisor
CVS
03.2019 - 03.2021
Stocker/Cashier
The 99 Cents Only Stores
11.2016 - 01.2019
High School Diploma - undefined
La Puente High School