Megan Allen
Virginia Beach,VA
Summary
Dynamic and adaptable professional with a proven track record in customer service and relationship building, honed across roles at Online Formals, Traditions Catering, and Whiskey Kitchen. Excelled in enhancing guest satisfaction and streamlining service coordination, achieving a significant increase in repeat clientele. Skilled in active listening and problem resolution, driving team success and exceeding service expectations.
Overview
3
3
years of professional experience
Work History
Wedding Server
Traditions Catering And Events
Virginia Beach, VA
08.2024 - Current
- Responded promptly to guest inquiries or requests in an efficient and friendly manner.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Walked among tables and refilled water and beverage glasses or took orders for drinks and food.
- Served appetizers, salads, entrees, desserts, and beverages to guests according to established guidelines.
- Checked on guests periodically during meals to ensure satisfaction with food and service.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Assisted with setup and breakdown of tables and chairs as needed for events.
Sales Associate
Online Formals
Virginia Beach, VA
01.2023 - 06.2024
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers to determine wants or needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with product selection, sizing, and styling.
- Answered incoming telephone calls to provide store, product, and service information.
- Organized stockroom shelves according to size, color, or style.
- Attended weekly team meetings to review performance goals and objectives.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Restaurant Hostess
Whiskey Kitchen
Virginia Beach, VA
02.2022 - 06.2023
- Assigned customers to suitable tables according to server rotation.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area, including wiping down tables and chairs between seatings.
Education
Some College (No Degree) - Marketing
Roanoke College
Salem, VA05-2028
High School Diploma -
Floyd E. Kellam High School
Virginia Beach, VA06-2024
Skills
- Customer service
- Outgoing personality
- Adaptable to change
- Relationship building
- Active listening
- Networking
- Coordination
- Problem resolution
Languages
Spanish
Professional
References
References available upon request.
Timeline
Wedding Server
Traditions Catering And Events
08.2024 - Current
Sales Associate
Online Formals
01.2023 - 06.2024
Restaurant Hostess
Whiskey Kitchen
02.2022 - 06.2023
Some College (No Degree) - Marketing
Roanoke College
High School Diploma -
Floyd E. Kellam High School
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