Megan Anderson

As Loan Processor I am responsible for collaborating with Loan Officers to provide timely, accurate service for borrowers throughout the entire loan process. I contribute to the success of the lending team by providing essential support in the areas of loan documentation review, data entry, and client communication. I help coordinate closings with attorneys, review title work and record security instruments as needed for each loan. I receive on-going, comprehensive training on home loan products and mortgage process and am well equipped to process loan applications accurately and in a timely manner. I am proficient in reading title policies and am able to facilitate smooth closing processes by working effectively with loan officers, appraisers and attorneys.

As Member Service Representative, I helped a large volume of customers every day with positive attitude and a focus on customer satisfaction. I collected leads by gathering information on what the borrower would like to purchase, where it is located, how much they need to borrow so that the loan officer was equipped with the proper information to make the loan. I conducted lien searches, asset and debt verifications and worked with the loan processor to ensure accurate information for each loan. I assisted members with account management, including processing payments, giving payoff information, disbursing loan proceeds, past due collections and handling complaints and problems that may arise with prompt, courteous service to uphold professional reputation. I also had the privilege in my 16 years of service to act as mentor to many new Member Service Representatives in my region as well as taking it upon myself to thoroughly review loans for all of my region before audits to ensure all recommendations of the credit department were met for each loan.