Megan Andre

Program Oversight

• Oversee Kroger’s prescription benefit program, Kroger Health Savings Club (KHSC), including marketing, account management, and contributing to strategy and program development.
• Implement and manage Discount Card programs, ensuring seamless pharmacy system integration and effective communication with divisions and stores.
• Maintain ownership of the internal price check tool for Discount Cards.

Performance Management & Reporting

• Manage KHSC and Discount Card program performance, including operations, execution, and detailed reporting.
• Establish performance benchmarks, monitor progress toward goals, and assess program compliance and profitability.

Cross-Functional Collaboration

• Draft and tailor communications for the legal department, ensuring clarity and compliance.
• Collaborate with Kroger divisions and internal departments to drive successful execution of KHSC and Discount Card initiatives.
• Manage and nurture vendor relationships to ensure consistent collaboration and alignment with business objectives.

• Process Improvement: Implemented new processes to enhance the efficiency and effectiveness of the Contracting & Analytics team
• Specialist Responsibilities: Maintained duties from the Third-Party Specialist role, including Account Management and Credentialing for Pharmacy Benefit Managers
• Salesforce Administration:
• Led the implementation and adoption of Salesforce across multiple Kroger Health business lines
• Collaborated with IT consultants to manage Statements of Work (SOWs), adhere to Sprint timelines, and ensure seamless tool integration
• Streamlined the creation of Accounts, Contracts, and Opportunities record types for various business lines
• Developed executive dashboards and reporting tools to track Opportunities
• Mastered Salesforce backend operations, including data loads, and optimized initial data setup for Accounts, Contracts, and Opportunities
• Established a support process within Salesforce to keep associates informed and involved in enhancement requests and issue resolution
• Keep associates informed and involved in enhancement requests and issue resolution

• PBM & Pharmacy Coordination: Acted as the primary liaison between PBMs, the Contracting & Analytics team, and Kroger stores, ensuring proper pharmacy contracting and resolving member grievances, billing issues, and store maintenance needs
• Third-Party Payor Management: Addressed contracting rejections, billing rejections, and licensing issues by collaborating with third-party payors and maintaining detailed contract records
• Credentialing Oversight: Managed active facility and Pharmacist-in-Charge (PIC) lists using NCPDP; prepared and submitted documentation such as licensure, DEA, Medicaid/Medicare IDs, W9s, and MOIs to payors
• Cross-Department Collaboration: Worked closely with licensing and contract management teams to ensure timely delivery of documents and assisted with contractual language in attestations
• B2B Contracting: Negotiated and executed contracts for The Little Clinic’s in-clinic and offsite wellness services with external businesses
• Applied expertise in clinic wellness services and insurance partnerships, leveraging strong organization and communication skills

• Welcome guests and manage incoming phone calls in a professional and courteous manner for the department
• Distribute mail and overnight packages for the floor
• Manage all reservations, facilities, and equipment for the KPF and H&W conference center; suggest process improvement related to scheduling, and ensure equipment is in working order
• Serve as liaison on matters with the building management team, current building maintenance, and office services
• Manage payment, logging, and tracking of invoices for support teams and building services
• Provide support to KPF departments, including APT requests, scheduling and catering, setting up for meetings, ordering kitchen/office supplies, and maintaining waiting room monitor
• Provide backup to the executive assistant and department secretaries with calendar management, meeting set up, and travel for department heads and leadership team

• Record day-to-day accounts receivable invoicing in a formulated “Sales & Cash” Microsoft Excel document; keep record of deposits, final payments, and balances due
• Use the program “Caterease” to keep track of invoicing for upcoming and past events
• Process payroll via Kronos and SPOT Payroll (contract payroll) weekly
• Process gratuity for event workers for Kronos and SPOT payroll associates, making sure to evenly spread out payment for each associate using a basic math formula
• Oversee the payment process of DSD’s and PO’s (accounts payable), making sure they are sent to the financial department within Kroger to be paid in a timely manner
• Pay out Commissions once a period, paying attention to detail when it comes to how much commission each venue/service gets
• Basic HR duties; answering all associate questions as it pertains to HR questions, such as benefits and the Kroger handbook

• Perform staffing duties, including recruiting, performing initial interview, utilize written job descriptions, hiring, pre-employment drug screens, criminal background checks, and conducting new hire orientation
• Oversee accurate completion of all new hire paperwork and forwarding it to the HRSSC in a timely manner
• Maintain personnel and medical files
• Set up and maintain associate vacation calendar
• Oversee all department hiring needs, hiring based on mandated labor hours
• Process payroll for all hourly associates on a weekly basis
• Assist associates with questions as it pertains to their hours, pay, or schedules
• Have knowledge of the handbook and associate benefits, both union and non-union

• Provide training and peer coaching for all cashiers and courtesy clerks to follow best practices
• Plays an important role in resolving customer concerns in a professional and timely manner
• Trained to spot potential cases of scams/fraud when assisting customers with Money Orders, Western Union, bill payments, and store returns/exchanges
• Responsible for scheduling of front end staff, staying aware of allotted hours given per store and department
• Delegates work and supervises staff on the front end
• Experienced in “Lean Accounting”, the procedure Kroger bookkeepers use to complete the daily balance

• Started as a Courtesy Clerk
• In2010, promoted to Cashier
• In2011, promoted to Office Clerk