Megan Angel
North Las Vegas
Summary
Detail-oriented professional with extensive experience in data management and reporting. Skilled in multitasking and relationship building, consistently ensuring compliance with standards while enhancing service delivery for diverse client needs.
Overview
9
9
years of professional experience
Work History
Ryan White EFA Coordinator
Chicanos Por La Causa NV
Las Vegas, NV
06.2022 - Current
- Responsible for reviewing and completing all incoming Emergency Financial Assistance referrals in RWise.
- Entering services provided into CareWare database.
- Consistent communication with partner agency case managers for referral updates and status of funding.
- Completing monthly service reports.
- Ensuring each approved referral is in compliance with Ryan White EFA standards
- Verifying previous EFA services in CareWare database.
- Attending Ryan White meetings with Clark County providers, and attending partner agency collaboration meetings.
HMIS Agency Data Lead
Chicanos Por La Causa NV
Las Vegas, NV
06.2022 - Current
- Run various reports for Operation Home programs for Bitfocus including but not limited to program rosters, client demographics, and data quality.
- Completed all required Bitfocus training courses to ensure proficiency in software usage.
- Stay current on all Coordinated Entry updates and trainings.
- Coordinated HMIS-related inquiries and support for all members of housing team.
- Submit HMIS corrections with Bitfocus Helpdesk.
- Cultivated and sustained collaborative relationships with Bitfocus team members.
HOPWA Case Manager
Chicanos Por La Causa NV
Las Vegas, NV
06.2022 - Current
- Working with LGBTQ+ and other vulnerable populations. Working with people living with HIV/AIDS.
- Interviewing client to determine eligibility into housing programs.
- Documenting detailed case notes during client interactions.
- Maintaining confidentiality when handling client's personal and medical information.
- Entering client data and services into HMIS database.
- Providing clients with community resources on a case-by-case basis.
- Collecting eligibility documents, determining monthly/annual income, and completing personalized monthly budget for clients.
- Maintaining consistent contact with client's during participation in housing program.
- Trained in NSPIRE and HQS housing inspections as well as Carbon Monoxide Certification.
- Team collaboration on complex client cases, ensuring all team member and client needs are met. Including proof reading emails, assisting other team members with finding program policy, and assisting with de-escalation when needed.
DMV Service Technician II
Nevada Department of Motor Vehicles
Henderson, NV
03.2021 - 06.2022
- Provide customer services associated with issuing driver's licenses, identification cards, vehicle registration, and vehicle titles.
- Upholding state regulations and complying with federal laws.
- Entered confidential customer data into C.A.R.R.S. computer system with precision and attention to detail.
- Tracked changes in state policy and agency procedures, ensuring all actions align with compliance standards.
- Conducted thorough reviews of citizenship and immigration documents to ensure compliance with regulations.
Barista
Starbucks
Las Vegas, NV
12.2020 - 03.2021
- Delivered exceptional customer service in high-volume environment.
- Maintained cleanliness and organization of workstations to comply with safety standards.
- Cultivated customer loyalty for improved sales and to increase customer retention.
Lead Trainer
Smarty Paws
Las Vegas, NV
11.2019 - 03.2020
- Developed and implemented training programs for diverse canine behavior modification techniques.
- Mentored junior trainers to enhance skill sets and improve training effectiveness.
- Assessed training needs and tailored curriculum for various dog breeds and owner requirements.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and well-being.
Packaging Manager/Cultivation Technician
Alternative Medicine Association
Las Vegas, NV
12.2018 - 10.2019
- Worked to ensure and improve the quality of the packaged products while also meeting/exceeding the required daily quotas.
- Conducted in-depth inspections of plants to ensure optimal plant health and of the facility for overall cleanliness.
- Kept records accurate and current by documenting all movements in company system.
- Oversaw packaging team operations, guaranteeing on-time delivery and rigorous quality control of products.
Lead Trainer
Smarty Paws
Las Vegas, NV
01.2017 - 12.2018
- Developed and implemented customized training programs for diverse dog breeds and behaviors.
- Utilized positive reinforcement techniques to promote desired behaviors in dogs.
- Assessed behavioral issues and provided tailored solutions for pet owners.
Education
High School Diploma -
Legacy High School
North Las Vegas06-2011
Skills
- Multitasking and organization
- Data entry
- Decision-making
- Case management
- NSPIRE inspections
- HQS inspections
- Documentation and reporting
- Relationship building
- Conflict resolution
- Records management
- Trauma Informed Care
- Housing First approach
- MS office
- Adobe Acrobat
- De-escalation
- Effective communication
Timeline
Ryan White EFA Coordinator
Chicanos Por La Causa NV
06.2022 - Current
HMIS Agency Data Lead
Chicanos Por La Causa NV
06.2022 - Current
HOPWA Case Manager
Chicanos Por La Causa NV
06.2022 - Current
DMV Service Technician II
Nevada Department of Motor Vehicles
03.2021 - 06.2022
Barista
Starbucks
12.2020 - 03.2021
Lead Trainer
Smarty Paws
11.2019 - 03.2020
Packaging Manager/Cultivation Technician
Alternative Medicine Association
12.2018 - 10.2019
Lead Trainer
Smarty Paws
01.2017 - 12.2018
High School Diploma -
Legacy High School