Megan Aungst

Williamsport,PA

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in person as well as over the phone. Strong payment processing and client engagement skills to promote seamless store/ business operations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Petco Associate / Manager

Petco Animal Supplies Stores Inc.

Muncy, PA

10.2023 - 10.2024

Processed payments using point-of-sale systems.
Conducted inventory checks to ensure accuracy of shelf stock.
Provided customer service support for inquiries, complaints, and returns.
Handled incoming calls from customers regarding orders or other inquiries.
Recommended, selected and located merchandise based on customer desires.
Developed positive relationships with customers through friendly interactions.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Oversaw daily operations, maintaining efficiency and quality standards

Cashier

Aldi USA

Williamsport, PA

04.2023 - 08.2023

Operated cash register or POS system to receive payment by cash, check and credit card.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.

Customer Service Cashier / Team Leader

Outback Roos

Muncy, PA

10.2020 - 02.2023

Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Greeted customers and responded to informational requests.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Counted and balanced cashier drawers.
Built loyal clientele through friendly interactions and consistent appreciation.
Assessed team performance against established goals and objectives.
Monitored workflow processes and identified areas of improvement.
Fostered a positive work environment by recognizing individual achievements.

Education

High School Diploma -

Williamsport Area Senior High School