Natalie Villalobos
Redlands,CA
Summary
Detail-oriented Administrative & Customer Service Professional with over 5 years of experience in office administration, customer relations, and business operations. proficient at managing front-office operations, handling financial transactions, and improving office efficiency. Strong problem-solving skills and ability to communicate effectively with clients, vendors, and internal teams. Passionate about delivering exceptional service and streamlining processes.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Positive Steps Counseling
01.2023 - 01.2024
- Managed front-office operations, ensuring a smooth client experience.
- Conducted new client intakes, handled paperwork, and maintained accurate records.
- Processed client payments efficiently, reducing billing discrepancies.
- Maintained office supply inventory to ensure seamless operations.
Office Admin.
The K Group Real Estate Investment Firm
09.2018 - 01.2021
- Oversaw daily office operations, ensuring efficient workflow.
- Scheduled and coordinated events such as open houses and team meetings.
- Managed online property listings and marketing materials to attract potential buyers
- Responsible for office communication and cooperation with outside agencies.
- Provided administrative support for various office functions, such as filing documents and preparing mailings.
Insurance Agent/ Office Admin
Fred Loyal Auto Insurance
06.2015 - 09.2018
- Assisted clients with insurance policies, including payments and endorsements.
- Managed office communication and ensured smooth coordination between departments.
- Maintained office scheduling and proactively managed appointments.
- Processed and balanced daily cash deposits and vault inventory with a 100% accuracy rate.
- Trained and mentored new hires to improve team efficiency.
- Maintained office scheduling and proactively managed appointments.
Skills
- Excellent customer service skills – Strong ability to resolve issues and enhance customer satisfaction
- Using various point-of-service systems with accounts receivable/payable, financial transactions, and POS systems
- Office Management and Administration – Proficient in handling front-office tasks, scheduling, and inventory management
- Technical skills – proficient in Microsoft Office, Google Workspace, and data entry (35 WPM)
- Bilingual – Fluent in English and Spanish
Timeline
Administrative Assistant
Positive Steps Counseling
01.2023 - 01.2024
Office Admin.
The K Group Real Estate Investment Firm
09.2018 - 01.2021
Insurance Agent/ Office Admin
Fred Loyal Auto Insurance
06.2015 - 09.2018
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