Megan Barakat
Lawton
Summary
Dynamic and dependable professional with a proven track record at Walmart Inc. as a Spark Delivery Driver. Excels in customer service and problem-solving, ensuring timely deliveries and high satisfaction. Strong attention to detail and safe driving skills contribute to operational efficiency and client relationship management. Committed to enhancing team performance and service quality.
Overview
15
15
years of professional experience
Work History
Spark Delivery Driver
Walmart Inc.
Lawton, OK
01.2025 - Current
- Delivered merchandise efficiently to customer locations, ensuring timely service and satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Conducted pre-trip inspections to maintain vehicle safety and reliability standards.
- Communicated effectively with customers regarding order status and delivery updates.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed from 6-12 customer orders per day
Home Health Aide
Private Family Client
Walters, OK
12.2024 - 01.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored vital signs to ensure health stability and report changes to family members.
- Provided medication reminders, ensuring adherence to prescribed schedules for optimal health outcomes.
- Maintained a clean and safe environment, promoting hygiene and well-being for clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Small Business Credit Card Representative
Alorica
El Paso, TX
09.2021 - 11.2021
- Assisted customers with credit card inquiries, resolving issues efficiently and effectively.
- Educated clients on credit card features and benefits, enhancing overall customer satisfaction.
- Processed applications and transactions accurately, ensuring compliance with company policies.
- Maintained up-to-date knowledge of products, promoting relevant services to customers.
- Addressed escalated concerns with professionalism, fostering positive relationships with clients.
- Supported fraud prevention efforts by diligently reviewing transaction alerts and conducting thorough investigations into suspicious activities on accounts.
- Collaborated with other departments to resolve complex issues, enhancing overall customer experience and satisfaction levels.
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
- Improved customer satisfaction by promptly addressing and resolving credit card disputes.
Home Health Aide
Private Family Client
Comanche, OK
10.2017 - 06.2018
- Adapted care techniques based on client feedback, improving overall satisfaction and quality of life.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Followed nutritional plans to prepare optimal meals.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Cashier Team Lead
Chisholm Corner
Duncan, OK
01.2014 - 05.2016
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cash handling processes, maintaining accuracy in financial reporting and reconciliation.
- Supervised cashier operations, ensuring efficient customer service and accurate transactions.
- Oversaw inventory management at point of sale, ensuring product availability for customers.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Carside Specialist
Applebee's
Duncan, OK
09.2012 - 09.2013
- Coordinated timely food delivery for curbside orders, ensuring customer satisfaction and operational efficiency.
- Trained new staff on system usage and service protocols, enhancing team performance and customer engagement.
- Streamlined order processing procedures, reducing wait times and improving overall service accuracy.
- Managed inventory levels of to-go packaging supplies, maintaining stock availability for peak service hours.
- Continuously improved performance through ongoing training sessions, workshops, and self-directed learning initiatives related to the industry standards and best practices.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
Team Member
Braum’s
Duncan, OK
06.2012 - 08.2012
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated cash register, processing transactions accurately and maintaining financial integrity.
- Assisted in inventory management, ensuring stock levels met operational needs and minimizing waste.
- Collaborated with team members to maintain cleanliness and organization of workspaces, enhancing overall efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Customer Service Representative
Domino's Pizza
Duncan, OK
08.2011 - 06.2012
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Resolved customer inquiries and complaints efficiently, enhancing overall service experience.
- Streamlined order processing system, reducing wait times and improving accuracy of deliveries.
- Mentored junior representatives, fostering a collaborative team culture focused on excellence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma - Medical Billing & Coding
American Healthcare Documentation Professionals Group
Boston, MA03.2025
High School Diploma -
Duncan High School
Duncan05.2014
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Heavy lifting
- Client relationship management
- Payment collection
- Shopping orders
Timeline
Spark Delivery Driver
Walmart Inc.
01.2025 - Current
Home Health Aide
Private Family Client
12.2024 - 01.2025
Small Business Credit Card Representative
Alorica
09.2021 - 11.2021
Home Health Aide
Private Family Client
10.2017 - 06.2018
Cashier Team Lead
Chisholm Corner
01.2014 - 05.2016
Carside Specialist
Applebee's
09.2012 - 09.2013
Team Member
Braum’s
06.2012 - 08.2012
Customer Service Representative
Domino's Pizza
08.2011 - 06.2012
High School Diploma - Medical Billing & Coding
American Healthcare Documentation Professionals Group
High School Diploma -
Duncan High School