Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Melanie Helm

Melanie Helm

Saint Albans,WV

Summary

Dynamic delivery professional with a proven track record at the United States Postal Service and Walmart, excelling in customer service and route management. Recognized for enhancing customer satisfaction through timely deliveries and effective problem-solving. Dependable and detail-oriented, skilled in GPS navigation and inventory management, ensuring efficient operations and a positive experience for clients.

Overview

8
8
years of professional experience

Work History

Spark Delivery Driver

Walmart
06.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

City Letter Carrier

United States Postal Service, USPS
10.2022 - Current
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Planned and cased mail in sequence of delivery for designated route.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.

Business Administrative Assistant

Lexington-Oxford Properties
03.2022 - 11.2022
  • Maintained accurate financial records by processing invoices, expense reports, and budgets in a timely manner.
  • Managed schedules, appointments, and travel arrangements for executives to facilitate smooth operations.

Shift Manager

CVS Pharmacy
07.2022 - 09.2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Sales Associate

Sheetz
12.2021 - 05.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with company policies.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Shift Manager

Hussons Pizza
10.2021 - 12.2021
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Overnight Stocker / Backroom Worker

Walmart
02.2021 - 08.2021
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.

City Letter Carrier / 204b Supervisor

United States Postal Service, USPS
10.2017 - 01.2021
  • Enhanced the public's trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Oversaw the events of over 50+ employees when supervising.
  • DOIS computer system.

Education

Bachelors - Business Management And Marketing

Marshall University
Huntington, WV
05.2015

N/a - Art History

West Virginia State University
Dunbar, WV

N/a - Psychology

Concord University
Athens, WV

High School Diploma -

Saint Albans High School
Saint Albans, WV
05.2010

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual
  • Problem-solving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Heavy lifting
  • Order picking and processing
  • Vehicle cleaning and maintenance
  • Stocking and inventory
  • Forklift and pallet jack operation
  • Shipping and packaging
  • Complex Problem-solving
  • Quality assurance
  • Vehicle inspection
  • Client relationship management
  • Order verification
  • Equipment operation
  • Inventory management
  • Defensive driver training
  • Fluent in English
  • Mileage tracking
  • Valid class A commercial Driver's license
  • Multitasking and organization
  • Adaptability and flexibility
  • Positive Customer interaction
  • Traffic laws
  • Courteous and polite demeanor
  • Point-of-sale system
  • Cash transaction handling
  • Package scanning
  • Excellent sense of direction

Accomplishments

  • After 3 years at USPS in Huntington, WV, I made the “regular” carrier position
  • After 3 years at USPS in Huntington, WV, I was training for the summer to be a 204b supervisor of 50+ employees
  • After 2 years at USPS in Saint Albans, WV, I made the “part time flex” carrier position

Hobbies

  • Art projects
  • Technology
  • Music
  • Reading
  • Exercise
  • Travel

Timeline

Spark Delivery Driver

Walmart
06.2025 - Current

City Letter Carrier

United States Postal Service, USPS
10.2022 - Current

Shift Manager

CVS Pharmacy
07.2022 - 09.2022

Business Administrative Assistant

Lexington-Oxford Properties
03.2022 - 11.2022

Sales Associate

Sheetz
12.2021 - 05.2022

Shift Manager

Hussons Pizza
10.2021 - 12.2021

Overnight Stocker / Backroom Worker

Walmart
02.2021 - 08.2021

City Letter Carrier / 204b Supervisor

United States Postal Service, USPS
10.2017 - 01.2021

Bachelors - Business Management And Marketing

Marshall University

N/a - Art History

West Virginia State University

N/a - Psychology

Concord University

High School Diploma -

Saint Albans High School

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