MEGAN BATES
Summary
Dedicated CNA with specialized skills in patient care, ensuring optimal support and comfort. Strong communication and time management abilities enhance outcomes in fast-paced healthcare environments. Reliable professional adept at working both independently and collaboratively, effectively serving multiple patients per shift while maintaining high productivity.
Overview
16
16
years of professional experience
Work History
Bartender / Server
83 & Chestnut Pub & Eatery
North Ridgeville, Ohio
02.2020 - 08.2025
- Provided exceptional customer service in a fast-paced pub environment.
- Engaged patrons with friendly conversation to enhance their dining experience.
- Monitored alcohol consumption to promote responsible service and enhance guest safety.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Ensured cleanliness and organization of bar area to create a welcoming environment for patrons.
- Addressed customer complaints professionally, resulting in improved guest satisfaction.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
CNA
The Lutheran Home at Concord Reserve
Westlake, Ohio
01.2012 - 04.2023
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients, monitored their health, served meals, and transported them while supporting the physician.
- Provided services including assisted living care, rehabilitation therapy, and emotional support to enhance patient well-being.
- Collaborated with team members to ensure quality resident care.
Bar Manager
Granite Golf Properties
Medina, Ohio
03.2019 - 06.2022
- Managed daily operations of bar, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on bar procedures, elevating customer service standards.
- Oversaw inventory control, maintaining optimal stock levels for beverage offerings.
- Coordinated daily supply inventory for bar, ensuring timely orders to maintain service levels.
- Cultivated relationships with regular customers to enhance their experience.
- Verified customer identification to ensure compliance with age restrictions.
- Record and balance cash and receipts to prepare cash deposits.
Bartender
Johnny Malloys
Medina, Ohio
09.2016 - 02.2019
- Served drinks while ensuring a clean and sanitary bar area to enhance customer experience.
- Ensured meticulous presentation and detail for each customer order.
- Adhering to proper alcohol handling, sanitation and safety procedures.
- Maintained proper dating, labeling, and rotation of all beverage items to ensure freshness and compliance.
- Processed payments and managed cash register accurately.
- Fostered strong working relationships with colleagues through effective communication and teamwork.
CNA
Wellington Place
North Olmsted, Ohio
04.2009 - 01.2012
- Monitored vital signs and provided physical care to ensure patient safety and comfort.
- Assisted patients with personal care, mobility, and nutrition to enhance overall well-being.
- Documented patients' medical charts and maintained companionship and also emotional support.
Education
NURSE AIDE TRAINING AND COMPETENCY EVALUATION PROGRAM -
CENTER RIDGE NURSING HOME INC
OHIOSkills
- Mixology techniques
- Order management
- Customer service
- Patient/Customer relations
- Effective communication
- Time management
- Team leadership
Refrences
- April Worcester, Business Manager, Lorain County Board. (440)787-7370
Timeline
Bartender / Server
83 & Chestnut Pub & Eatery
02.2020 - 08.2025
Bar Manager
Granite Golf Properties
03.2019 - 06.2022
Bartender
Johnny Malloys
09.2016 - 02.2019
CNA
The Lutheran Home at Concord Reserve
01.2012 - 04.2023
CNA
Wellington Place
04.2009 - 01.2012
NURSE AIDE TRAINING AND COMPETENCY EVALUATION PROGRAM -
CENTER RIDGE NURSING HOME INC