Megan Bhathal

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Supported Accounting Operation to ensure accurate and proper record keeping and management.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Performed wide-ranging administrative, financial and service-related functions.
• Volunteered to help with special projects of varying degrees of complexity.

• Communicated effectively via telephone, email, and in person with prospective customers.
• Updated, entered, and reviewed customer data.
• Understood and thoroughly explained services provided to customers and potential customers.
• Evaluated competitors' products and services to gain competitive advantage.
• Maintaining autonomous working environment, with no oversight and still meeting daily productivity expectations while prioritizing assignments.
• Managed inbound and outbound calls to assist, support, and guide the customer.
• Recorded detailed call notes and file updates keeping Salesforce updated with accurate data.
• Ensured the highest quality student experience from an individual's first contact with the school through his/her initial enrollment by leveraging our processes and infrastructure.
• Generated student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs.
• Guided qualified applicants through the admissions and enrollment process.
• Completed all required reports regarding sales and sales campaigns, market feedback, and team territory management activities.
• Maximized sales conversations and time management techniques.
• Managed my own pipeline to work towards assigned revenue and objectives.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.

• Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
• Conduct insurance verifications to understand if a patient's prescribed therapy is eligible for coverage. If needed, coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
• Process patient applications of various complexities, and follow the program's specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
• Liaise with partner distributors and pharmaceutical manufacturers to request products per the program' guidelines and track shipments.
• Coordinate the order and transfer of prescriptions based on their degree of urgency to specialty pharmacies as appropriate.
• Maintain familiarity with the marketplace and the insurance options available for patients. Educating patients on the available options as appropriate.
• Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program's tracking system.
• Maintain a professional, calm, friendly demeanor. Express thoughts and instructions clearly in both verbal and written communications; i..e. Use of grammatically correct and concise language.