Megan Bishop
Summary
Self-motivated professional offering diverse experience with proficiency in customer service and daily office operations. Accelerated learner and committed to continuous growth and education in order to perform above and beyond expectation.
Overview
4
4
years of professional experience
Work History
Administrative Support Professional
Department Of Elementary & Secondary Education- EQ
11.2023 - Current
- Navigate multiple computer systems simultaneously and accurately to ensure personal information is consistent
- Maintain electronic filing system by downloading, processing, and transferring information into application system
- Receive and process incoming mail containing applicant information
- Assisting applicants over the phone with navigating public website and application profiles
- Obtain an in-depth understanding of application process for educator certification to provide incoming callers with information regarding their certification
Prequalification Specialist
Veterans United Home Loans
11.2021 - 10.2023
- Prepared pre-qualification packets and files from company programs for marketing packets and/or paper packets including confidential information
- Communicate regularly within team and company wide via email and phone to ensure proper delivery of confidential information in a timely manner
- Daily use of Microsoft Office
- Navigating multiple programs across windows to fulfill duties in an accurate and timely manner
- Assisting in stocking and upkeep of office and packaging supplies
Retail Clerk
Orscheln Farm and Home, South Providence
05.2020 - 11.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Answered incoming calls to provide product information
- Used POS system to process sales, returns, and phone orders
- Communicated with team to ensure orderly operation of store
- Usage of company programs to communicate with home office, locate products company wide, and prepare store to company standards
- Operation of forklift truck to unload and reload merchandise truck
- Heavy lifting of large feed bags 50+lbs
Education
Studied - Animal Science With Equine Emphasis
University of Missouri - Columbia
Columbia, MOAssociate of Arts - Teaching
Moberly Area Community College
05.2020
Graduate -
Jefferson City High School
Jefferson City, Missouri05.2018
Skills
- Excellent Customer Service
- Appropriate Phone Etiquette
- Office Supplies and Inventory
- Team Collaboration
- Mail Handling and Processing
- Microsoft Office
- Maintaining Confidentiality
- Efficient Data Entry
Work Development Courses
During my time of employment at Veterans United Home Loans I participated in the following training courses offered:
- Strengths Finder by Gallup
- Speed of Trust Foundations Course by FranklinCovey
- Active Listening In The Workplace
- Neuroscience of Change
- Microsoft Outlook Training
- Microsoft Excell 101
- Post-Traumatic Stress Disorder and Veterans Training
Timeline
Administrative Support Professional
Department Of Elementary & Secondary Education- EQ
11.2023 - Current
Prequalification Specialist
Veterans United Home Loans
11.2021 - 10.2023
Retail Clerk
Orscheln Farm and Home, South Providence
05.2020 - 11.2021
Studied - Animal Science With Equine Emphasis
University of Missouri - Columbia
Associate of Arts - Teaching
Moberly Area Community College
Graduate -
Jefferson City High School