Megan Blackburn
Sherwood,OH
Summary
Enthusiastic and eager to contribute to team success through hard work, dedication, attention to detail and excellent organizational skills. Clear understanding of policies and procedures and training in excellent customer service skills and proficient in microsoft software. Motivated to learn, grow and excel in the business. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Customer Service Account specialist position. Ready to help team achieve company goals.
Credit and collections and cash application.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Quality Control Inspector
Johns Manville
Defiance, OH
08.2023 - 04.2024
- Knowledge of SAP
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
- Utilized quality control software to track and analyze product data.
- Resolved customer complaints by investigating problems and developing solutions.
- Examined products for imperfections and defects.
Contact Center Specialist
State Bank
Defiance, OH
04.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Utilized CRM software proficiently for managing customer information and tracking case progress efficiently.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Assisted in implementing new technology systems within the contact center to improve operational efficiency and customer experience.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Educated customers about billing, payment processing and support policies and procedures.
Deputy Clerk
Williams County Court House
Bryan, OH
06.2021 - 04.2022
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Handled client correspondence and tracked records to foster office efficiency.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Handled delinquent accounts and assisted individuals in specialized repayment plans.
Compliance Specialist
Credit Adjustment's
Defiance, OH
08.2019 - 06.2021
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through Auditing calls.
- Reviewed company forms, and communication procedures for compliance with applicable laws and guidelines.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Managed 1,000 plus calls each day.
- Performed quality reviews to uncover workflow and communication issues.
- Supported team by pitching in to complete special projects.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
Debt Collector
Credit Adjustments
04.2018 - 08.2019
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Proficient with computers and microsoft equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Team player and can work independently
- Managed over 1,000 plus calls each day.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Four County Career Center
Archbold, OH05.2014
High School Diploma -
Fayette High School
Fayette, OH05.2014
Skills
- Compliance knowledge
- Auditing processes
- Information gathering
- Document review
- Federal and state regulations
- Policy analysis
- Auditing experience
- Data verification
- Excellent attention to detail
- Fast Learner
- Highly dependable
- Excellent Customer Service Skills
- Ability to Schedule people in timely manner
- Proficient in microsoft software Word, Excel and Power Point
- Quality Control
- SAP Knowledge
- Complaint resolution
- Workload management
- CRM software
- Customer service
- Verbal and written communication
- Data entry
- Account updating
- Gathering information
- Payment processing
- Documentation and reporting
- Resolving issues
- Cash handling
References
Kim Herman
419-799-1395
Amy Elkins
419-438-0470
Dave Engel
419-439-0354
Timeline
Contact Center Specialist
State Bank
04.2024 - Current
Quality Control Inspector
Johns Manville
08.2023 - 04.2024
Deputy Clerk
Williams County Court House
06.2021 - 04.2022
Compliance Specialist
Credit Adjustment's
08.2019 - 06.2021
Debt Collector
Credit Adjustments
04.2018 - 08.2019
High School Diploma -
Four County Career Center
High School Diploma -
Fayette High School