Megan Brent
Luling,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Goodwill Industries Of Southeastern Louisiana
04.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored 12 team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands..
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
School Helper
Am Pm Services
08.2019 - 05.2022
- Monitored student behavior in hallways and lunchroom to promote safe environment.
- Offered advice and support to students on how to best handle personal issues, stress and anxiety.
- Implemented conflict resolution strategies to help students peacefully resolve disputes.
- Enforced rules and instructions to maintain discipline.
- Helped prepare lunch for students.
- Monitored students in lunch room.
DSW Worker
Berry's Reliable Resources
10.2019 - 10.2021
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Transported and accompanied clients to therapy and doctor appointments.
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
- Maintained records of client condition, progress and care using documents provided by business.
- Assisted clients per with bathing, dressing, grooming and eating.
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Cashier
Dollar Tree
11.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, and locate items.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
Nursing
Southeastern Louisiana University
Hammond, LADiploma -
Live Oak High School
Watson, LA05.2003
Skills
- Customer Needs Assessments
- Staff Training
- Clerical Support
- Staff Supervision
- Customer Relations
- Negotiation
- Staff Assignments
- Staff Management
- Retail Operations Management
- Microsoft Excel
- Microsoft Word
- Project Requirements
- Client Satisfaction
- Safety Enforcement
- Customer Relationship Management
- Schedule Management
Certification
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Assistant Manager
Goodwill Industries Of Southeastern Louisiana
04.2022 - 08.2023
DSW Worker
Berry's Reliable Resources
10.2019 - 10.2021
School Helper
Am Pm Services
08.2019 - 05.2022
Cashier
Dollar Tree
11.2017 - 10.2019
Nursing
Southeastern Louisiana University
Diploma -
Live Oak High School
- First Aid/CPR Certified
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