Megan Brewer
New Berlin,WI
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Client Care Specialist/Administrative Assistant
Silver Spring Animal Wellness Center
03.1999 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
- Interacted with team members across departments to research and resolve customer issues.
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
Education
Bachelor of Arts - History
Mount Mary University
Milwaukee, WI12.1998
Skills
Customer Relations
Proficient in [Software]
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Timeline
Client Care Specialist/Administrative Assistant
Silver Spring Animal Wellness Center
03.1999 - Current
Bachelor of Arts - History
Mount Mary University
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