Samuel Merzel
Silver Spring,MD
Summary
Proficient receptionist delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Canva, Excel, and Constant Contact.
Overview
7
7
years of professional experience
Work History
Office Manager
Silver Spring Learning Center
04.2024 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Released weekly newsletters recounting events of said weeks.
- Managed over 50 student and teacher profiles each day, along with approximately 100 files.
Desk/Phone
U.S. Dermatology Partners
08.2022 - 12.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 14-physician Dermatology medical facility, scheduling appointments, and handling patient inquiries.
Counselor
Camp Shoresh
06.2022 - 08.2022
- In charge of a bunk for 5th and 6th Grade boys
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Supported children by actively listening and offering encouragement.
Warehouse Worker
JEM Shop
06.2019 - 08.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50-60 pounds.
Cashier and Cook
Ben Yehuda Pizzeria
09.2017 - 08.2018
- Greeted over 100 customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Associate of Arts - Computer Science &Technologies
Montgomery College
Rockville, MD05-2024
High School Diploma -
Berman Hebrew Academy
Rockville, MD06.2018
Skills
- Critical Thinking
- EMR Systems
- Patient Callbacks
- Patient Eligibility Requirements
- Co-Payment Collection
- Petty Cash Management
- Insurance Verification
- Patient Relations
- Computerized Maintenance Management Systems
- Patient Database Maintenance
- Patient Data Processing
- Telephonic Triage
- Experience with Canva, Excel
- Data entry
- Technical support
Languages
English
Native or Bilingual
Hebrew
Professional Working
References
Sarah Natelson (301) 448-6954 Former manager at U.S. Dermatology Partners
Josh Katz (301) 523-2034 Owner, Ben Yehuda Pizzeria
Sachy Cohen (240) 619-9266 Former Manager at Ben Yehuda Pizzeria
Character Reference:
Reuven Gold 240-425-3902
Timeline
Office Manager
Silver Spring Learning Center
04.2024 - 10.2024
Desk/Phone
U.S. Dermatology Partners
08.2022 - 12.2023
Counselor
Camp Shoresh
06.2022 - 08.2022
Warehouse Worker
JEM Shop
06.2019 - 08.2019
Cashier and Cook
Ben Yehuda Pizzeria
09.2017 - 08.2018
Associate of Arts - Computer Science &Technologies
Montgomery College
High School Diploma -
Berman Hebrew Academy
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